Parking Coordinator (ASC I)

Parking Coordinator (ASC I)

Under the general supervision of the Director of Parking & Transportation Services, the Parking Coordinator coordinates day-to-day operational, financial, and administrative functions for campus parking services. The position oversees student enforcement staff, coordinates permit and citation operations, manages event parking logistics, and provides customer service to faculty, staff, students, and visitors. The incumbent ensures compliance with CSU and state regulations, serves as a liaison to external agencies, and contributes to budgetary and program planning to support the efficient operation of Parking & Transportation Services.

Responsibilities include:

• Coordinate daily parking operations, including inquiries, permits, citations, billing, and reconciliations.
• Oversee permit issuance and reconciliation across online and retail channels.
• Administer citation processing, reviews, hearings, and collections in accordance with CSU policy and the California Vehicle Code.
• Coordinate event and departmental parking, ensuring signage, staffing, and compliance with policies.
• Maintain parking technology and equipment; coordinate repairs, vendor communication, and preventive maintenance.
• Serve as liaison with Parking Management Bureau and Chancellor's Office on enforcement, reporting, and annual inventory.
• Maintain the Parking & Transportation website and update campus parking regulations and information.
• Prepare financial reports, deposits, invoices, and collection activities for permits and citations.
• Conduct parking surveys, analyze data, and provide recommendations for policy or operational improvements.

Provide lead work direction to student staff, including recruiting, hiring, training, and scheduling. Respond to escalated customer inquiries regarding permits, citations, and parking policies. Coordinate with campus departments, committees, and external groups to ensure adequate parking for events and daily operations. Foster positive campus and community relations regarding parking services.

Minimum qualifications include a fully functional knowledge of standard office procedures and practices, ability to understand and operate in a variety of organizational structures, thorough knowledge of English grammar, spelling, and punctuation, knowledge of business mathematics beyond basic arithmetic, ability to use and quickly learn new office support technology systems and software packages, and several years of related office work experience.

Preferred skills and knowledge include a bachelor's degree from an accredited college or university, minimum of 3 years in a university, transportation, parking, or related administrative setting, including supervisory experience, strong customer service, communication, and interpersonal skills, knowledge of CSU infrastructure, policies, and applicable regulations, proficiency in Microsoft Office Suite; ability to quickly learn specialized parking management systems, knowledge of budget practices, account reconciliation, and financial recordkeeping, ability to analyze data, prepare reports, and project program needs, ability to manage multiple priorities in a fast-paced environment, work independently, and exercise sound judgment, supervisory skills, including training, scheduling, and evaluating staff, ability to lift and move equipment weighing up to 50 pounds and perform fieldwork activities, with or without reasonable accommodation, including troubleshooting equipment issues, and ability to maintain confidentiality and handle sensitive information.

Condition(s) of employment include satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.

EEO Statement: All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin.