Claims Advocate

Company Overview Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Job Summary The Claims Advocate supports clients through the claims process by reporting, monitoring, and facilitating communication between the client and insurance carrier. This role focuses on timely claim handling, status tracking, and assisting with claims analysis and reporting. Responsibilities Independently evaluate and triage claims to determine appropriate handling strategy, escalation needs, and alignment with client risk management objectives. Analyze claims data, loss trends, and exposure factors to identify patterns and provide actionable recommendations to clients and internal stakeholders. Serve as a strategic advisor to clients on claims processes, coverage interpretation (in partnership with brokers/carriers), and best practices to mitigate future risk. Exercise discretion in coordinating claim resolution strategies with carriers, legal partners, and internal teams on matters that may significantly impact cost, liability, and client operations. Lead claims review discussions with clients, including presenting insights, advising on reserve challenges, and influencing claim outcomes. Interpret and apply policy provisions and carrier practices to guide clients through complex or escalated claims scenarios. Manage carrier relationships and advocate on behalf of clients to ensure appropriate handling, responsiveness, and equitable resolution of claims. Develop and deliver claims reporting and analysis (loss runs, KPIs, and trend summaries), tailoring insights to support client decision-making. Establish and refine claims handling procedures and workflows to improve efficiency, compliance, and overall client service delivery. Provide consultative guidance to clients and internal partners on claims-related risk, process improvement, and operational impacts. Qualifications 1–3+ years of commercial insurance or claims-related experience. Basic understanding of claims handling and coverage. Preferred: carrier or agency claims experience. Preferred: insurance designation (CISR or similar). Planning/Organizing/Managerial Knowledge: task-focused; manages multiple claims and follow-ups within defined processes. Communicating & Influencing Skills: communicates with clients and carriers to obtain updates and provide status; explains claims process and timelines clearly. Outputs Timely and accurate claim reporting. Consistent follow-up and documented claim activity. Organized and accurate claim files. Basic claims reporting and summaries for internal/client use. Responsive client support throughout the claims process. Benefits At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement #J-18808-Ljbffr