Customer Advocate

Job Summary Safelite's Customer Advocate is the first impression with customers, delivering memorable experiences through administrative support, scheduling, work orders, invoicing, greetings, and inbound communications. Compensation & Benefits What You’ll Get Competitive weekly base pay starting at $21.75/hour. Benefits package valued at more than $10,000, including 401(k) plan with company matching, medical coverage plans, paid time off, company holidays, and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all tools and resources needed to be successful. View all health, wealth and life offerings at Responsibilities Welcome in‑shop customers and resolve concerns quickly and efficiently, often by coming up with creative solutions. Manage incoming calls, e‑mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same‑day reschedules/cancellations. Confirm and complete work order information, including insurance verification, additional parts and missing information. Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills. Review orders from the national contact center and manage dealer part orders and special accounts. Perform all other duties as assigned. Qualifications High School Diploma, GED, or equivalent. 1–3 years of telephone operations or business administration experience. Ability to provide world‑class customer service in a changing, fast‑paced operation. Present a professional appearance and wear personal protective equipment. Ability to travel up to 10%. Additional Information Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are illustrative only and may be adjusted with reasonable accommodations. Other qualifications may be required to ensure employment eligibility in accordance with local laws and Safelite Group, Inc. policies and practices. EEO Statement Diversity: Safelite welcomes everyone, values a diverse workforce and suppliers, and is an equal opportunity employer. We do not discriminate on the basis of any characteristic protected by law. #J-18808-Ljbffr