Advanced Medical Support Assistant

Job Title

Advanced Medical Support Assistant

Duties

The duties include but are not limited too:

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Recommends changes to existing clinic procedures based on current administrative guidelines.

Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.

MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, etc.)

Communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results;

Manage a system for follow-up care such as consults, tests, etc.

Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate

Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team;

Setting priorities and deadlines

Adjusting the flow and sequencing of the work to meet team and patient needs

Work Schedule: Monday-Friday 8:00a-4:30p

Telework: Not Available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized