Document Production Workflow Coordinator (Mon-Fri 8a-5p)

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Responsibilities Intakes work requests from the client, clarifying job instructions and negotiating deadlines with the requester. Prioritizes work requests across the team and balances multiple projects based on experience and established guidelines, especially when working with escalated deadlines or issues. Acts as a definitive resource for all questions related to document production, proofreading, and quality assurance by the team. Identifies and corrects errors in complex business documents to ensure quality of the finished product. Detects formatting and compositional errors and verifies that citations are properly formatted. Checks corrected proofs against mark‑up for comparison and quality assurance. Ensures team members adhere to formatting standards, using generally accepted proofreading marks and reference resources. Demonstrates professional expectations for team members when dealing with client requesters and work requests, meeting deadlines and delivering high‑quality work. Develops and delivers ongoing training for new and existing team members on existing processes and new trends or techniques for document production. Facilitates focus and coordination between shifts to meet or exceed client expectations for quality, timeliness, and service. Provides training for junior staff as needed. Communicates with manager or client on job or deadline issues in a timely and professional manner. Assists the Lead, Supervisor, or Manager in executing administrative or other procedures across team members. Facilitates the team’s adherence to company policies (conduct, attire, performance, attendance). Works collaboratively, demonstrating open and flexible communication within and across team members. Contributes to recommendations for individual development goals, trainings, or performance expectations to enhance team skill levels and quality outputs. Interacts with clients in person, over the phone, or electronically. Adheres to Williams Lea policies in addition to client site policies. Qualifications Bachelor’s degree or equivalent with years of experience that can substitute. Minimum of 3 years of prior office experience, proofreading, word processing, or document production experience. Advanced knowledge of Microsoft Office suite; able to troubleshoot applicable software for the business/client. MS Office (Word, Excel, PowerPoint) certification desired. Advanced knowledge of document production and/or proofreading procedures and generally accepted practices. Extensive experience in business terminology, document production, and proofing formats; skilled and efficient in using reference resources. Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent verbal and written communication and interpersonal skills necessary to communicate questions and/or suggestions to clients and other team members in a professional and customer‑service oriented manner. Ability to work in a fast‑paced, deadline‑driven team environment. Good judgment and organizational skills with sound decision‑making ability and a solutions‑oriented approach. Works independently and collaboratively as part of a team; self‑motivated to ensure own production. Communicates with team members, Lead, Supervisor, Manager, and/or Client on job or deadline issues. Must be able to meet deadlines and complete all projects in a timely manner. Ability to handle sensitive and/or confidential documents and information. Good problem‑solving skills with the ability to understand when to Escalate a problem to a supervisory level. Works well in a team environment and with multi‑functional, diverse backgrounds. Must be self‑motivated with a positive can‑do attitude. Additional Information The salary range for this role at the noted RRD location is $18.99 - $26.59 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All employment offers are contingent upon the successful completion of a pre‑employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans #J-18808-Ljbffr RRD