RN Case Manager- 2A, Level II

Registered Nurse Case Manager II (RNCM II) PANAMA CITY

The RN Case Manager II provides comprehensive case management and admission services for hospice patients across all care settings. This pivotal role combines patient admissions, clinical assessments, care coordination, and interdisciplinary team collaboration to ensure a seamless transition into hospice and the delivery of exceptional end-of-life care.

As a clinical leader, the RN Case Manager II bridges the gap between referral and ongoing care by coordinating services, advocating for patients and families, maintaining regulatory compliance, and promoting the hospice philosophy throughout every stage of the patient journey.

Leadership & Supervisory Responsibilities

• Supervises Hospice Aides (HAs) and develops Hospice Aide Plans of Care*
• Supervises Licensed Practical Nurses (LPNs) and develops LPN Plans of Care*
• Serves as a clinical mentor and resource to peers, new team members, and students*
• Promotes teamwork, accountability, and excellence in patient-centered care

Essential Duties & Responsibilities

Admissions & Patient Assessment

• Evaluates patients and families for hospice eligibility using approved admission criteria and procedures*
• Conducts pre-assessments and admission visits in homes, hospitals, nursing facilities, and other care settings*
• Collaborates with referral sources, physicians, hospitals, and community partners to facilitate timely hospice admissions*
• Educates patients and families regarding hospice philosophy, eligibility requirements, services, and expectations*
• Ensures smooth transitions from referral through admission and ongoing care*

Care Planning & Coordination

• Develops, coordinates, and implements individualized Interdisciplinary Group (IDG) Plans of Care*
• Collaborates with physicians, social workers, chaplains, hospice aides, volunteers, and other team members to meet patient needs*
• Maintains ongoing communication to ensure continuity, quality, and coordination of care*
• Manages and balances patient caseloads according to organizational standards*
• Supports patients and families through complex care decisions and care transitions*

Clinical Care & Symptom Management

• Provides skilled nursing assessments and interventions consistent with hospice best practices*
• Demonstrates advanced competency in:
  • Pain management
  • Symptom control
  • End-of-life care
  • Patient and caregiver education
  • Holistic care approaches
• Assesses changing patient conditions and proactively implements appropriate interventions*
• Utilizes sound clinical judgment and prioritization skills to support quality patient outcomes*

Documentation & Regulatory Compliance

• Completes admission and clinical documentation accurately, thoroughly, and within agency timeliness standards (all documentation due by midnight each day)*
• Maintains compliant electronic medical record (EMR) documentation*
• Demonstrates working knowledge of:
  • Medicare regulations
  • Medicaid regulations
  • Hospice Conditions of Participation
  • State and Federal regulatory requirements
• Adheres to all Big Bend Hospice policies, procedures, standards, and legal requirements*

Team Collaboration & Community Partnerships

• Actively participates in Interdisciplinary Group (IDG) meetings*
• Participates in quality assurance and performance improvement activities*
• Works closely with:
  • Admissions Team
  • Education Team
  • Community Relations Team
  • Referral Sources
  • Healthcare Providers
• Represents Big Bend Hospice with professionalism, compassion, and integrity in the community*
• Builds and maintains positive relationships with patients, families, physicians, facilities, and community partners*

Professional Accountability

• Demonstrates accountability and ownership of patient outcomes*
• Utilizes resources and supplies responsibly and cost-effectively*
• Supports organizational goals and quality initiatives*
• Participates in assigned:
  • Weekend rotations
  • Evening rotations
  • Holiday coverage
• Performs additional duties as assigned*

Key Competencies

• Advanced Clinical Assessment Skills
• Compassionate End-of-Life Care
• Interdisciplinary Team Collaboration
• Patient & Family Education
• Time Management & Organization
• Regulatory & Compliance Knowledge
• Critical Thinking & Clinical Judgment
• Leadership & Mentorship
• Effective Communication
• Customer Service Excellence

Why This Role Matters

As an RN Case Manager II, you serve as a trusted advocate, educator, clinician, and leader for patients and families navigating one of life's most meaningful journeys. Through compassionate care, expert clinical guidance, and seamless coordination, you help ensure every patient receives comfort, dignity, and support when it matters most.

Essential Functions

Items marked with an asterisk (*) designate essential functions of the position.

Qualifications: Required Skills & Abilities

Communication & Relationship Building

• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to establish trust and rapport with patients, families, physicians, and team members
• Effective negotiation and conflict-resolution abilities
• Ability to communicate clearly and professionally in English

Organization & Critical Thinking

• Exceptional organizational skills and attention to detail
• Strong analytical and problem-solving abilities
• Ability to prioritize competing responsibilities in a fast-paced environment
• Ability to delegate appropriately while ensuring continuity and quality of care
• Sound clinical judgment and decision-making skills

Professionalism & Integrity

• Ability to maintain confidentiality and handle sensitive information with discretion
• Demonstrates integrity, professionalism, accountability, and ethical conduct in all interactions
• Commitment to providing compassionate, patient-centered care consistent with hospice philosophy

Technical Skills

• Proficiency in Microsoft Office Suite and related software applications
• Ability to efficiently utilize Electronic Medical Records (EMR) systems and mobile technology
• Accurate and timely documentation skills

Emotional Resilience & Field Readiness

• Ability to manage the physical demands and emotional challenges associated with caring for terminally ill patients and their families
• Demonstrates empathy, compassion, and professionalism in emotionally sensitive situations
• Ability to adapt effectively to changing patient needs and care environments

Transportation Requirements

• Valid Florida Driver's License
• Current automobile insurance meeting organizational requirements
• Reliable transportation for travel throughout the service area

Education & Experience

Required

• Active and unrestricted Florida Registered Nurse (RN) License

Preferred

• Minimum of one (1) year of inpatient nursing experience
• Previous experience in:
  • Hospice Care
  • Home Health
  • Long-Term Care
• Experience coordinating care across multiple care settings
• Knowledge of hospice regulations and end-of-life care practices

Big Bend Hospice Core Values

• Integrity We demonstrate honesty, transparency, and integrity in everything we do.
• Accountability We hold ourselves to the highest professional, ethical, and clinical standards.
• Respect We honor the dignity, individuality, and contributions of every patient, family member, volunteer, and colleague.
• Stewardship We responsibly manage resources to ensure the sustainability and effectiveness of our mission.
• Excellence We strive for excellence in our business practices, clinical expertise, and patient care.
• Knowledge We embrace lifelong learning and professional development across all disciplines.
• Innovation We seek creative solutions and continuously explore new ways to fulfill our mission and improve care.

Physical Requirements

• Standing: 66-100% of the shift
• Walking: 66-100% of the shift
• Sitting: 0-33% of the shift
• Lifting: Up to 50 lbs. as needed
• Carrying: Up to 25 lbs. as needed
• Pushing: Up to 250 lbs. on wheels with assistance, as needed
• Pulling: Up to 250 lbs. on wheels with assistance, as needed
• Climbing: Up to 1-5 flights of stairs as required
• Bending: As necessary during patient care activities
• Squatting: As needed to provide safe patient care
• Rotating: Shoulder and upper body movement as required
• Kneeling: As necessary during patient care
• Reaching: Overhead and extended reaching during patient care activities
• Crawling: If required to safely perform duties

Sensory Requirements

• Visual acuity sufficient to:
  • Review medical records
  • Enter data into computers and mobile devices
  • Administer and document patient care
• Hearing ability sufficient to:
  • Communicate effectively with patients, families, and team members
  • Utilize telephones and communication devices
  • Recognize patient needs and environmental safety concerns
• Ability to complete detailed documentation accurately and efficiently

Our Commitment

The RN Case Manager II plays a critical role in ensuring patients and families receive compassionate, coordinated, and high-quality hospice care. Through clinical expertise, collaboration, and heartfelt service, this position helps deliver comfort, dignity, and support throughout every stage of the end-of-life journey.

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