Collections Specialist I

Job Information

The Treasury Department ensures that the County's financial resources are collected, protected, invested and distributed in a fiscally responsible manner. We provide optimal financial services to a wide range of customers including citizens, taxpayers, businesses, agencies and employees of the County. Each day we strive to strengthen the County's financial position and reputation, maximize staff productivity and deliver the most compassionate, friendly and efficient service possible. We are seeking an energetic and customer service focused individual to become a part of our team. Non-exempt (compensatory and/or overtime eligible); full-time; 40 hours per week; Monday - Friday; 7:30 a.m. - 4:30 p.m.; full benefits This position is responsible for a variety of cashiering and administrative duties in support of the Treasury Department. Direction is received from the Treasury Manager and/or Tax Credit Specialist. Supervision is received from the Treasury Director.

NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE: Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
  • Vesting after 5 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

Essential Duties and Job Responsibilities

• Receive and process payments of taxes, water and sewer bills, landfill invoices, permit and development review fees, miscellaneous receipts and all monies payable to the general fund
• Assist customers via phone, email, mail and face to face with questions relating to payments made to the County
• Process MVA renewal stickers; sell dog and cat licenses, transit bus tickets, etc.
• Complete daily tax status reports
• Post daily receipts into multiple software systems
• Assist in the transfer of deeds, verifying that all County charges have been paid
• Complete tax sale redemption, facilitate the tax sale process
• Receive and distribute daily mail; prepare outgoing mail
• Assist with daily record-keeping and reconciliation, including the balancing of cash drawers and the daily closeout
• Perform other duties as required

Qualifications and Requirements

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• High school graduation or the equivalent
• 1 year of experience in accounts receivable, revenue collection, billing, tax processing, or a related financial or clerical field

Substitutions for the above-listed required education and experience is a post-secondary formal degree in finance or related field

• Knowledge of cash handling procedures
• Knowledge of County revenue sources
• Knowledge of basic accounting and reconciliation principles
• Knowledge of applicable federal, state, and County regulations
• Knowledge of office software and payment-processing systems
• Skilled in processing payments
• Skilled in customer service
• Skilled in identifying and correcting basic transaction errors
• Skilled in maintaining records
• Ability to apply established policies and procedures
• Ability to manage multiple payment types and revenue sources
• Ability to support annual delinquency and tax lien processes

PREFERENCE MAY BE GIVEN FOR:

• College degree in Business, Finance, Accounting, or related field
• Experience in accounts receivable
• Experience using the State Department of Assessments and Taxation's online database
• Experience in real estate, specifically in land records and/or the title industry

• While working in this position, the employee is constantly sitting, reaching, reaching, and performing repetitive motions; frequently walking/moving and occasionally lifting up to 20 pounds
• While working in this position, the employee is constantly working indoors and frequently working in a noisy environment

Additional Information / Examination Process

• Available for additional work hours, when needed to accommodate the Treasury Department's workflow

1. An evaluation of training and experience
2. One or more interviews

Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to View email address on click.appcast.io