Community Health Worker

Community Health WorkerAt UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.This position will be the primary care manager for members with complex medical or behavioral needs who aren't otherwise managed by the team's clinicians. The CHW works assertively to locate and engage members in the community. They will develop individualized plans of care that focus on the member's definition of success. The CHW identifies and overcome barriers to goal achievement, including SDOH barriers. This position will work in collaboration with the interdisciplinary clinical care management team (Pod) to advance interventions aligned with a member's readiness to change. CHWs will approach their member work with an understanding of how inequities drive health disparities. CHWs will promote health equity.Working Schedule: Schedule is Monday through Friday between the hours of 8 am to 5 pm. This position is a field-based position with a home-based office. You will work from home when not in the field.Locations will vary but within the following counties of Florida: Alachua, Bradford, Citrus, Miami Dade, Monroe, Columbia, Dixie, Gilchrist, Hamilton, Hernando, Lafayette, Lake, Levy, Marion, Putnam, Sumter, Suwannee, Union, Baker, Clay, Duval, Flager, Nassau, St Johns and Volusia.Local travel up to 10% and mileage is reimbursed at current government rate.If you are located in Florida, you will have the flexibility to work remotely* as you take on some tough challenges.Primary Responsibilities:Partner with clinical care management team to manage complex members in the communityLocate and engage members in the communityConduct screenings face to face or telephonically, to assess member medical, behavioral, functional, cognitive and psychosocial needs, i.e. health risk assessmentResearch, locate and make referrals to community resources to address member specific care or socioeconomic needs. Follow up to confirm services are received.Perform targeted activities and provide education to support HEDIS/STAR gap closure, including scheduling, reminding and verification of appointments to receive specific servicesProactively engage the member to manage their care, provide education and coaching to support self-management of needs and health promotion as outlined in care planPartner and collaborate with internal care team, community partners and providersConsult with clinical team based on defined triggersSupport identification of and coordination to support access of Medicaid benefits to support care needsAssist member in development of personal wellness plan / health crisis planWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED3+ years of experience working within the Community Health setting in a healthcare role2+ years of experience working within the local community, with intermediate level of knowledge of culture and values within the community and familiarity with the resources available within the communityAccess to reliable transportation that will enable you to travel to client and / or patient sites within a designated areaIntermediate experience with Microsoft applicationsAbility to travel 10% of time for roleAccess to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information and live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet servicePreferred Qualifications:Bachelor's Degree (or higher) in Social Work or related subjectLPN (Licensed Practical Nurse) Licensure or CNA / HHABilingual in [Spanish]Community Health Worker (CHW) AccreditationExperience working in team-based careExperience working in Managed CareLived experience (self or family) in managing or overcoming a chronic health, behavioral health or substance use conditionTelephonic case management experience or customer serviceDemonstrated knowledge of Medicare and Medicaid benefitsSoft Skills :Possess a strong work ethicAbility to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate mannerAbility to adapt to change in the workplaceAbility to work independently and as a part of a teamAbility to interact with internal and external customers in a corporate environmentMust possess a positive and motivated attitudeWillingness to adapt to multiple external environments and settingsPhysical Requirements and Work Environment:Ability to transition from office to field locations multiple times a dayMust possess transportation to visit clients in various locationsAbility to travel varied distances and multiple terrains to visit assigned client locationsAbility to carry equipment to and from field locations needed for face to face member visits (ex. laptop, stethoscope, blood pressure cuff, etc.)*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #GREEN