Guest Service Agent

Position Overview We are currently growing our remote support team and welcoming applications for a Hospitality Services Specialist opportunity. In this role, you'll assist clients as they prepare for upcoming travel experiences by helping coordinate service arrangements, organizing reservation details, and ensuring guests remain informed throughout the planning timeline. This flexible remote role is a great fit for individuals who enjoy helping others, managing important details, and contributing to positive guest experiences while building valuable coordination skills. Guided onboarding and continued support resources are available to help you succeed from the start. Responsibilities Communicate with guests to understand their preferences, trip priorities, and scheduling needs Support coordination of accommodations, transportation services and activity selections Share confirmation updates and planning progress information with clients Assist with reviewing available hospitality options through approved partner systems Respond to guest inquiries using phone, email, and digital messaging platforms Maintain organized records related to service coordination activity Participate in onboarding sessions and ongoing learning opportunities What This Opportunity Offers Fully remote work structure Flexible scheduling designed for independent workflow Structured onboarding with access to continued training support Use of established hospitality coordination platforms and supplier resources Eligibility for travel-related incentives and recognition programs Opportunities to expand into advanced coordination or advisory roles Qualifications Strong interpersonal communication and service-support abilities Reliable attention to detail and organization skills Comfortable navigating web-based communication and coordination tools Ability to manage responsibilities independently in a virtual environment Experience in hospitality, customer service, scheduling or administrative roles is helpful but not required Must be at least 18 years of age Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions #J-18808-Ljbffr