Air Export Supervisor

Job Description

Our client, a well-established international freight forwarder, is seeking an experienced Air Export Supervisor to lead and support its air export operations in Seattle, Washington.

This position is responsible for overseeing the daily export workflow, ensuring international air shipments are processed accurately and efficiently, and maintaining high standards of customer service and regulatory compliance. The Air Export Supervisor will provide guidance to the operations team, coordinate with airlines and overseas partners, and help drive productivity, service quality, and operational consistency.

The ideal candidate will bring a strong background in international air export operations, proven leadership capabilities, and the ability to manage competing priorities in a fast-paced freight forwarding environment.

Key Responsibilities:

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• Supervise daily air export operations, ensuring shipments move efficiently from booking through final departure and documentation completion.
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• Lead, support, and develop air export coordinators and operations staff, providing guidance, training, and performance feedback.
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• Oversee shipment bookings, routing, airline coordination, cargo tendering, and export documentation.
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• Review and ensure the accuracy of air waybills, commercial invoices, packing lists, export declarations, and other required shipping documents.
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• Coordinate with airlines, trucking companies, warehouses, customs brokers, overseas offices, and internal departments to ensure timely shipment movement.
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• Monitor shipment milestones and proactively resolve delays, capacity issues, documentation discrepancies, and other operational challenges.
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• Ensure compliance with applicable TSA, FAA, IATA, CBP, and export control requirements.
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• Oversee AES/EEI filings and verify compliance with applicable export reporting requirements.
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• Maintain strong relationships with customers, carriers, vendors, and overseas agents.
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• Monitor team productivity, shipment accuracy, service levels, and operational KPIs.
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• Assist with workload distribution, staffing coordination, and daily operational planning.
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• Review operational costs, vendor invoices, and shipment billing to support accuracy and cost control.
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• Handle escalated customer inquiries and resolve service issues professionally and efficiently.
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• Identify opportunities to improve workflows, reduce errors, and strengthen operational performance.
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• Collaborate with sales and account management teams to support customer retention and service development.
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Qualifications

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• Previous experience in international air export operations within a freight forwarding environment.
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• Prior supervisory or team leadership experience preferred.
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• Strong knowledge of international air export procedures, airline operations, and export documentation.
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• Familiarity with air cargo security requirements, AES/EEI filings, and applicable export regulations.
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• Experience coordinating with airlines, ground handlers, trucking providers, and international logistics partners.
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• Strong organizational skills and the ability to manage multiple shipments, deadlines, and competing priorities.
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• Excellent communication, customer service, and problem-solving skills.
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• Demonstrated ability to coach team members, manage workflow, and maintain operational accountability.
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• Experience with CargoWise or a similar freight forwarding system preferred.
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• Proficiency in Microsoft Office, including Outlook and Excel.
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• A proactive, detail-oriented approach to operational management and continuous improvement.
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What Our Client Offers

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• Competitive base salary based on experience.
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• Medical, dental, and vision benefits.
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• 401(k) retirement plan.
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• Paid time off and company holidays.
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• Professional development and career advancement opportunities.
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• The opportunity to take on a leadership role within an established international logistics organization.
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