RETAIL FOOD SERVICE MANAGER

Retail Food Service Manager

As the Retail Food Service Manager, you will support the Director of Dining Services in ensuring the successful execution of all retail and cafeteria operations within Food & Nutrition Services. This includes driving exceptional customer service, maintaining compliance with corporate and client standards, and leading a high-performing team.

This position oversees a 7-day-a-week retail dining operation. The manager will be responsible for one primary retail cafeteria location that includes a coffee shop and a self-checkout kiosk, all within the same footprint.

Key Responsibilities

• Oversee daily retail operations, providing leadership and hands-on support to ensure smooth and efficient service.
• Plan and supervise special functions and events.
• Maintain strong cash-handling controls, payroll accuracy, and required operational documentation.
• Recruit, hire, train, and develop hourly team members.
• Ensure customer satisfaction and excellent public relations through efficient, safe, and resourceful operations.
• Direct staff to deliver retail services in alignment with corporate policies and presentation standards.
• Train employees in customer service, portion control, cashiering, and safety/sanitation procedures.
• Complete all daily, weekly, and monthly reports within required deadlines.
• Communicate effectively with team members, customers, patients, and families.
• Implement and maintain cash-handling standards as outlined in corporate policies to eliminate loss or misuse of company funds.

Preferred Qualifications

• Bachelor's degree in Food Service Management, Hospitality, or related field; OR Associate degree with three years of related experience preferred.
• 1–3 years of experience in retail foodservice operational management, depending on education and training.
• Strong knowledge of food and catering trends, with emphasis on quality, production, sanitation, cost controls, marketing, and presentation.
• Prior P&L accountability and contract-managed service experience highly desirable.
• Experience with cash-based retail operations required.
• Retail marketing experience strongly preferred.
• Demonstrated supervisory, leadership, and coaching abilities.
• Strong written and verbal communication skills.
• Ability to communicate effectively with management, clients, customers, and frontline associates.
• Understanding of financial, budgetary, accounting, and analytical practices.
• Proficiency in computer applications including Microsoft Office, email, internet platforms, and other relevant software.

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID: 1518505