Real Estate (Mortgage) Closing Supervisor

Real Estate (Mortgage) Closing Supervisor

Real Estate (Mortgage) Lending

Troy, MI Full-Time/Regular

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities: Supervises Real Estate Closing, Funding, and Post-Closing functions by managing pipelines, operations, and team members to ensure a timely, accurate, and efficient mortgage and home equity experience. Ensures financial objectives and strategic and institutional growth goals are met in accordance with MSGCU's policies and state and federal government regulations, and in alignment with our desired member experience.

Essential Duties and Responsibilities:

• Supervises the day-to-day closing and post-closing operations to ensure a consistent approach to service, KPM's, member satisfaction, and operational excellence. Directs team's work by providing clear direction to ensure work is aligned with organizational objectives and the desired member experience
• Oversees the preparation, review, and balancing of initial and final closing disclosures to ensure accuracy, timeliness, and regulatory compliance. Monitors closing readiness, coordination with title companies and branches, and funding support processes to ensure timely and accurate loan closings.
• Drives Results by leading the team to increase efficiency, speed, and the member experience in closing, funding and post-closing. Holds self and team accountable for meeting deadlines and production goals. Completes individual queue and provides support by covering the team's queue during peak workloads or absences to ensure seamless operations.
• Monitors, understands, and develops the team's knowledge of investor guidelines, RESPA, TRID, and TILA requirements. Manages the timely and compliant delivery of required documents. Recommends processes that mitigate regulatory impact to MSGCU.
• Reviews escalated and complex mortgage and home equity closing or funding files to ensure accurate, compliant, and timely completion. Identifies and recommends workflow improvements to enhance file quality, strengthen operational efficiency, and support member satisfaction.
• Monitors regulatory and secondary market investor changes impacting closing, funding, and post-closing functions while ensuring updates to real estate lending policies, procedures, goals and objectives are communicated to leadership. Assists with third-party quality control reviews, audits, and timely resolution of findings.
• Oversees post-closing exception tracking, trailing documents, title issue resolution, and file completion to ensure collateral and documentation are accurate and completed in a timely manner.
• Builds and retains an effective, high performing team that applies their diverse skills and perspectives to achieve defined individual and team objectives. Drives engagement by aligning individual goals with organizational objectives and creating a healthy environment where team members are inspired to do their best and achieve results.

Essential Knowledge, Skills, and Abilities:

• Effectively communicates using various forms of communication (written, verbal, presentation) and actively listens in order to accommodate the needs and abilities of different audiences. Manages conflict situations by effectively using Crucial Conversations skills with a minimum of noise.
• Collaborates effectively with internal and external stakeholders to make quality decisions, improve relationships, build trust, deliver high quality member service, and meet shared objectives. Encourages and develops cooperation among all team members to ensure quality results and prompt member service.
• Gains the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
• Models self-development by actively seeking new ways to grow and be challenged and exhibits self-awareness by soliciting feedback and through reflection gains productive insight into personal strengths and weaknesses. Applies feedback to personal development using both formal and informal development channels and by rebounds from setbacks and adversity when facing difficult situations.

Education and Experience Requirements:

• Associate degree in Business Administration or Finance preferred.
• 3 years of mortgage closing experience required with an understanding of investor guidelines and regulatory compliance, preferably within a financial institution.
• Supervisory experience preferred.
• Encompass experience preferred.

Working Conditions:

• Office location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base salary starts at $72,000 / year
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

Michigan Schools and Government Credit Union