Medical Support Assistant

VA Careers - Medical Support AssistantThis position provides advanced support work in connection with the care and treatment given to patients in Primary Care clinics. The Primary Care Medical Support Assistant (MSA) generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this Primary Care setting. The incumbent collaborates with and facilitates the work of physicians, nurses, and other members of the medical facility who provide patient care. The MSA coordinates and provides diverse and varying degrees of support to unit staff and manages the processing of consults and action required reports to ensure that patients are seen in a timely manner and that workload is correctly entered. The work requires a practical knowledge of computerized data entry and information processing systems, advanced knowledge of the standard procedures, medical records, and medical terminology specific to the services provided.The duties include, but are not limited to:Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.Routinely works with personal computers and has a strong knowledge of MS Office applications.Communicate effectively at advanced levels both orally and in writing and, furthermore, must be able to expediently and accurately type data from a keyboard into a computer-based document.Check patients in and out of the clinics and to enter required patient dataInteracts in a collegial relationship with and provides support and assistive patient services to physicians, nurses, and other healthcare personnel in the Primary Care outpatient clinics.Receives, schedules, and routes patients seeking care.Receives and makes telephone calls for clinical staff and acts as a receptionist to patients.Maintains electronic records and files on all matters pertaining to the overall function of their specialty area.Work Schedule: 8:00am-4:30pm, Monday-FridayRecruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 000000Permanent Change of Station (PCS): Not Authorized