ROOM ATTENDANT

Job Description

Job Description

Cleans hotel guestrooms according to Grand Beach Service standards providing the highest level of quality and service for hotel guests. Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction and repeat business.

Job Specifications

Qualifications

• Service orientation.
• Able to work as part of a dynamic quality-driven team.
• Able to communicate in English.
• Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift.
• Able to work a flexible schedule, including weekends and holidays.

Job Duties

Job Specific

• Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards.
• Cleans and sanitizes all assigned rooms and bathrooms.
• Follows the designated sequence of room assignments.
• Cleans guestroom windows and balconies to hotel standards.
• Replaces all amenities and linens according to hotel standards.
• Keeps cart and linen closets clean and orderly.
• Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
• Notifies Supervisors of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per department standard.
• Reports items of value left unsecured in hallways and guestrooms.
• Cleans assigned rooms within shift time requirements, passing all inspections.
• Replaces burned out light bulbs according to hotel standards.
• Assists in preparation and deep cleaning of VIP rooms.
• Cleans spots on walls.
• Cleans spots on carpets.
• Restocks Room Attendant caddies.
• Applies excellent guest relations skills when interacting with guests.
• Interacts with guests in a friendly and professional manner.
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
• Satisfies guest requests for information and services.
• Demonstrates a friendly attitude to co-workers and all other hotel staff.
• Consistently maintains a positive attitude that ensures the best guest experience.
• Gives recognition to repeat guests.
• Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind.
• Handles all guest complaints according to Grand Service Standards, notifies Supervisor of actions taken.
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary.
• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel.
• Thorough knowledge of proper cleaning methods for various surfaces.
• Uses proper chemicals when cleaning as described by the department’s procedures.
• Performs all duties in a timely and professional manner.
• Performs a visual inspection before leaving any areas.
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates.
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned.
• Observes hotel telephone etiquette, message, and call handling procedures.
• Reads departmental logbook and bulletin board on a daily basis.

General

• Promotes and applies teamwork skills at all times.
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards.
• Complies with required safety regulations and procedures.
• Attends appropriate hotel meetings and training sessions.
• Maintains cleanliness and excellent condition of equipment and work area.
• Complies with hotel standards, policies and rules.
• Recycles whenever possible.
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards.

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.