National Accounts Customer Service Coordinator

National Accounts Customer Service Coordinator

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

POSITION SUMMARY:

• The National Accounts Customer Service Coordinator reports to the Manager, Customer & Sales Support
• Located in San Diego
• Full-Time
• Hybrid

The National Accounts Customer Service Coordinator plays a pivotal role in supporting Sales Representatives to nurture relationships with our customers, ensuring exceptional service and timely fulfillment of replacement kitchen equipment requests. The Customer Service Coordinator will be responsible for providing accurate quotes, managing order entry, and coordinating equipment deliveries and installations for chain restaurants and contract customers.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Account Management:

• Partner with Sales Representatives to establish and maintain accounts, fostering positive and professional relationships with customers, vendors, representatives, and colleagues.
• Respond promptly to a high volume of customer requests via phone and email, ensuring accurate and timely communication.

Quoting & Order Management:

• Provide accurate quotes to customers within expected turnaround timelines, reviewing vendor quotes for completeness and accuracy.
• Enter orders promptly and accurately, negotiating additional discounts from vendors when applicable.

Coordination & Logistics:

• Coordinate shipments, deliveries, and equipment installations with vendors, carriers, installers, and customers.
• Manage third-party facility management software as designated by customers, ensuring timely and efficient service.

Issue Resolution & Communication:

• Resolve customer equipment issues with the assistance of manufacturers, representatives, or the Chain Service Department.
• Manage shared email inboxes, maintaining clear, concise, and genuine communication with internal and external stakeholders.

Data Management & Analysis:

• Maintain Excel spreadsheets for tracking customer quotes, orders, and installations, ensuring accuracy and completeness.
• Remain current on customer needs, preferences, changes, and product developments, developing a high level of product knowledge.

COMPETENCIES:

• Understanding of foodservice equipment and industry trends.
• Superior customer service skills with a positive and professional attitude.
• Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
• Strong analytical and decision-making skills with high attention to detail and accuracy.
• Clear, concise, and genuine phone presence and email communication.
• Outstanding problem-solving and critical thinking skills.
• Excellent interpersonal skills with the ability to work independently and in a team environment.

QUALIFICATIONS & EXPERIENCE:

• 1 2 years of relevant experience, or equivalent military or practical experience.
• Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
• Proficient in Microsoft Outlook, Excel, and Word, with working knowledge of Oracle Database, JD Edwards, and Auto-Quotes system.
• 1-2 years of experience in the foodservice/hospitality/restaurant industry.
• 1-2 years of customer service experience, preferably in a sales support environment.
• Ability to successfully pass a background check post offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in T ri M ark USA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact View email address on click.appcast.io