Community Health Worker

Community Health Worker 1

As a Community Health Worker, you will serve as a liaison between health and social services and the community, identifying health-related issues, collecting data, and discussing concerns. The region of service will be from downtown Atlanta to Decatur, GA. You will report to the Chief Medical Officer for the Atlanta Market.

The Community Health Worker will:

• Visit patients in the hospital during admissions as well as assist in set up for post discharge appointments.
• Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.
• Assist members in navigating healthcare and social service systems, coordinating access to basic needs (e.g., housing, food, income, transportation), and scheduling physical and behavioral health visits.
• Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits as requested.
• Identify and address barriers to healthy living and healthcare access, ensuring members can attend their appointments.
• Promote and monitor adherence to care plans, providing motivational interviewing to support medication and treatment adherence.
• Provide social support to boost members' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting team member.
• Support member self-management through culturally appropriate health education and coaching.
• Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs.
• Build and maintain relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps.
• Regularly travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective program administration.
• Work collaboratively with other associates as a member of the care support teams, including case managers, housing specialists, and SDOH coordinators.
• Attend community events to connect with members and provide education on case management services.

Required Qualifications

• High School Diploma or equivalent
• Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)
• Exceptional communication and interpersonal skills for building rapport with customers and stakeholders
• Ability to multi-task in a fast-paced environment
• Respect for cultural and demographic diversity
• Strong written communication skills and advocacy for members at all care levels
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work

Preferred Qualifications

• Community Health Worker training and/or certificate or willingness to complete within one (1) year
• Bachelor's degree in social work or related field
• Familiarity with state Medicaid program guidelines
• Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy
• Fluent in Spanish, French Creole, or Vietnamese

Scheduled Weekly Hours: 40

Pay Range: $41,900 - $56,600 per year

This requisition is not eligible for a referral bonus.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.