CUSTOMER SERVICE MANAGER (ROUTE MANAGER) - TAMPA, FL

Canteen Salary: Other Forms of Compensation: Yearly Bonus Opportunity and Company Car _Growth. Opportunity. Excellence._ _Canteen_ brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteenu2019s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our _growth._ Interested in joining our team? You bring the enthusiasm, customer service, and commitment; weu2019ll supply the _opportunity_ and innovation. Together, weu2019ll continue to transform our industry. _Come grow with us. We are Canteen._ u2003 Job Summary: The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations. The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance. Key Responsibilities: u2022 Responsible for site visits and client retention u2022 Assist branches with grand openings u2022 Ensure we are compliant with local and national account standards; review corporate compliance reporting u2022 Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.) u2022 Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan) u2022 Coordinate efforts to improve customer retention and client experience at the point of sale u2022 Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue u2022 Drive compliance to merchandising standards u2022 Assess performance by location through audit reports (Quarterly District Evaluations) u2022 When needed, perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products, render services by stocking and maintaining vending and related equipment Preferred Qualifications: u2022 A bacheloru2019s degree is preferred; two-year college degree or the equivalent combination of education and experience is acceptable u2022 3 years driving experience required. u2022 Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record u2022 Preferred 3-4 yearsu2019 experience in a customer service position, or a minimum of 2 years of related experience u2022 Route management, retail and merchandising experience is preferred u2022 Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.), in the absence of delivery driver u2022 Food & beverage experience u2022 Excellent communication skills required u2022 Must be able to travel to client sites u2022 Must be passionate about providing world class service to our clients and customers u2022 Must be able to lift 50 lbs. on a consistent basis Apply to Canteen today _Canteen is a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information. Certain positions may require Florida Level 2 background screening. Details: Req ID: 1531141 Canteen Leticia Pinon