Room Attendant

Job Description

Position Title: Room Attendant

Reports To: Housekeeping Supervisor and\or Executive Housekeeper


Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations.


Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality, Inc.

Each responsibility of this position is assigned a weight that indicates the percentage of the overall job it represents. For performance appraisal purposes, the Core Responsibilities (what the job is; the substance of the job) account for 90% of the overall appraisal score. The other 10% is based on the Professionalism and Style category (how the individual goes about doing the job).

Job Function


Weight


Job functions describe the substance and most important responsibilities of the job.


Totals 90%


1. Administration

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.

• Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies.

• Report any items missing from rooms and suites.

• Report all items in need of repair to supervisor and maintain equipment used in work.

• Protect guest safety and well-being; be courteous to all guests and co-workers. Keep all doors closed when cleaning for safety and security purposes.

• All lost and found are to be taken to the Housekeeping office as soon as they are found.

70%

2. Support

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

• Ability to accurately report information.


• Must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement and lifting techniques.

• Ability to scrupulously follow all StepStone and hotel policies and procedures.

• Attend required meetings.

20%

Professionalism and Style Expectations

Weight

These are expected of every associate within StepStone Hospitality, Inc.

Totals 10%.

3. Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.

• Adjusts to high-pressure conditions and is open to change.

• Assumes responsibility for personal growth and development.

• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

5%

4. Communication

• Understands and communicates the StepStone Mission and Core values.

• Expresses ideas and conveys information clearly, effectively, and professionally.

• Actively listens to others.

• Conveys company information, decision, or problems to appropriate parties on a timely basis.

• Works to resolve disagreements and is respectful of peers and co-workers.

5%

Physical Requirements

5. These are required of every associate.

• Minimum lifting of 20 pounds.

• Pushing, bending, stooping, upward reaching, manual dexterity.

• Hearing, writing, reading.

• Minimum pulling of 20 pounds.

• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of all hotel departments and functions.

• High school education preferred. Relevant training and experience required.


• Additional language ability preferred.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations. Employees must immediately report any unsafe condition to the appropriate supervisor. Employees who violate safety standards, who cause hazardous or dangerous situations, or who fail to report or, where appropriate, remedy such situations; may be subject to disciplinary action, up to and including suspension and/or termination of employment.


The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.


This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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