Quality Assurance Representative

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Location: Rye Brook, NY Hours: 8:00am - 5:00pm; Monday to Friday Full-time: Benefit Eligible Hourly Rate: $18.00-$25.00/hr In this role, you will: Responsible for Quality Assurance, keeping the integrity of the specimen and guaranteeing each specimen complies with CAP (College of American Pathology) and specimen processing regulations implemented by the New York State Department of Health and CLIA. To be successful as a Quality Assurance Representative you should be incredibly thorough and able to help our company maintain the highest quality standards. Responsible for generating and sorting the QA report on a daily basis. Communicate QA issues with external clients in an effort to obtain correct information to process the case. Prioritize work and meet deadlines. Ensure to Resolve and document all QA cases with a proper and clear Resolution. Communicate with the Sales Force when added assistance is needed to resolve QA issue. Utilize Fax Authorization Forms to retrieve pertinent information needed to resolve a QA case that must be CAP (College of American Pathology) compliant before processing. Ensure fax authorizations are filled out correctly and returned promptly. Follow up with pathologist and the VP of QA when unsure of how to proceed with a given situation. Communicate repeat issues to Sales Representative. Follow up with the lab supervisors when discrepancies occur on accessioned and grossed cases. Contact, communicate, and verify all site discrepancies between requisitions and slides discovered by pathologist to the external client. Return specimen to clients when necessary using FedEx website and document returns and cancelations. Communicate all incorrect and unnecessary flags with management All you need is: Previous experience with customer service Proficiency in Microsoft Office and other computer applications Excellent written and verbal communication skills Bonus points if you’ve got: Associates degree Company: Sonic Anatomic Pathology We’ll give you: Appreciation for your work A feeling of satisfaction that you’ve helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging – we’re a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: 1st Shift (United States of America) Job Category: Administration Company: CBL Path, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.