ERP Program Manager

Job Description Title ERP Program Manager Location Minneapolis, MN (Hybrid Locals Only) Duration Long Term Client City of Minneapolis Rate Competitive Market rate Job Description

Integrations

• The new ERP system will be integrated with approximately 34 existing internal systems, third-party systems, and external partners.

Role

Lead Program efforts on behalf of the City team, focusing on City deliverables relating to the ERP projects with vendors, including:

• ERP PMO establishment
• Organizational change management
• Business process reengineering efforts
• Workday implementation
• Application decommissioning
• Data cleansing, migration, and archiving

High-Level Scope of Services for the Program Manager

The Consultant will be responsible for providing services including, but not limited to:

• Program Leadership and Strategy:

o Program Planning and Governance:

• Develop and implement a plan to establish the ERP PMO.
• Establish governance structures, including steering committees and PMO, to oversee program execution.
• Define and manage the program's scope, schedule, and budget, ensuring alignment with organizational goals.

o Strategic Alignment:

• Align Workday implementation and other related projects with organizational strategy and business objectives.
• Provide strategic guidance to senior leadership and stakeholders on program progress and adjustments.

• Program Planning and Management:

o Initiation:

• Define/refine the program charter, objectives, and scope.
• Define and document key milestones, deliverables, and timelines in collaboration with stakeholders.

o Coordination:

• Oversee the execution of all ERP related projects, including configuration, integration, and data migration.
• Coordinate with cross-functional teams to ensure timely and effective project delivery.
• Manage project timelines, deliverables, and dependencies.

o Planning:

• Create detailed project plans, including schedules, resource allocation, and budget forecasts.
• Establish, document, and maintain a project governance structure, including reporting lines and decision-making processes.

o Risk Identification:

• Proactively identify potential risks and issues related to all ERP related projects.
• Develop and implement risk mitigation strategies to address identified risks.

o Issue Resolution:

• Manage and resolve issues that arise during the implementation process.
• Escalate significant issues to the appropriate stakeholders and provide recommendations for resolution.

• Stakeholder Management:

o Communication:

• Develop and implement a communication plan to ensure consistent and effective information flow to all stakeholders including progress, changes, and key milestones.
• Facilitate regular status meetings, providing updates on progress, risks, and issues.

o Engagement:

• Serve as the primary point of contact for all program-related inquiries and communications.
• Build and maintain strong relationships with key stakeholders, including executive leadership, department heads, and consultants.

• ERP Software Implementation:

o Project/Vendor Management:

• Manage and oversee the day-to-day execution of the ERP software implementation including Workday and other selected products.
• Ensure that project milestones and deliverables are met according to the agreed timeline and quality standards.
• Ensure quality assurance and quality control processes are followed.
• Ensure that the system(s) implementation complies with relevant legal, regulatory, security mandates and organizational standards.

o Change Management and Training:

• Develop and execute a change management plan to support the successful adoption of Workday.
• Address and manage resistance to change, ensuring smooth transition for end-users.
• Oversee the creation and delivery of training programs for end-users and supporting staff.

o Post-Implementation Support:

• Document lessons learned and best practices to inform future projects.
• Develop and execute a transition plan from project mode to operation mode.
• Monitor the performance of the Workday system to ensure optimal operation.
• Identify and implement opportunities for system improvements and process optimization.

Work Environment

• Mixture of office setting at primary location and remote work. Up to 40 hours per week for the duration of the services.

Experiences & Qualifications

Experiences

• At least five years of program management experience managing large software implementation projects impacting multiple departments across the organization within a formal project management environment with large financial impacts.
• At least two years of experience with Workday implementation in the public sector (governmental setting) as the project manager is required.
• Workday certifications are desired.

Qualifications

• Willingness and ability to work on site, as required by the City (this is not a fully remote position).
• Experience effectively leveraging relevant technology (including MS Office, Smartsheet, databases, etc.).
• Experience working with governments and their unions.
• Knowledge of the roles and business inter-relationships of each City Department function and the IT tool sets available for business solutions development and cost-effective business operations.
• Knowledge and ability to apply project/change management principles and methodologies.
• Skill in managing the design, evaluation, selection, and deployment of hardware, software, and network infrastructure.
• Proficient in preparation and facilitation of meetings
• Excellent communication skills, including verbal, written and presentation.
• Excellent active listening skills. Able to communicate effectively at all levels in an organization.
• Strong problem solving and organizational skills.
• Must be a team player and able to work with and through others.
• Ability to understand other perspectives, influence others and move toward a common vision or goal.
• Ability to build and maintain productive working relationships with all stakeholders, at all levels of the organization.
• Excellent conflict resolution skills
• Ability and willingness to be flexible and adaptable to changing priorities.
• Strong analytic and decision-making abilities