Client Relationship Manager- Banking & FS

Client Relationship Manager – Banking & Financial Services Client Relationship Managers are key contributors to the commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day‑to‑day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimize the resource mix, and navigate scope changes to ensure client expectations are met. They work toward establishing a positive client experience. A CRM’s shared measures are margin, revenue, client satisfaction, and employee retention. CRM role‑specific measures are renewal win rates, revenue, and margin. Key Responsibilities Build trusted relationships with client stakeholders Understand the client environment, issues, and priorities Work with clients to define their problems and co‑create solutions Drive RFPs / proactive bids with regard to renewals, extensions, and expansion Track BFS industry trends relevant to client business and bring forth proactive ideas and solutions Serve as the day‑to‑day point of contact for the clients Responsible for backlog growth including renewals and extensions of current engagements Lead the onsite project teams and ensure they understand the client environment Required Experience Minimum 10 years of experience in a client‑facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within the BFS vertical. Experience managing Client P&L of $15+ million dollars including reporting and metric assessment for the account Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C‑Suite Ability to interface at all levels of an organization Excellent oral and written communication skills and executive presentation and persuasion skills are required Bachelor’s degree Preferred Experience MS or MBA degree Strong background in a project environment and application development in the BFS vertical Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment Must be detail oriented and able to manage and maintain all facets of complex assignments Demonstrable problem‑solving abilities with the aptitude to identify strategic solutions to business problems with enterprise‑wide implications Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non‑technical audiences Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long‑term/Short‑term Disability Paid Parental Leave Employee Stock Purchase Plan Salary and Other Compensation This position is also eligible for Cognizant’s discretionary annual bonus program, based on performance and subject to the terms of Cognizant’s applicable plans. Work Authorization Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future. #J-18808-Ljbffr Cognizant