Assistant Manager

Assistant Manager

Manages all functions of a Jimmy John's restaurant to ensure customer service and high quality products are delivered to ensure restaurant profitability when the General Manager is not on duty. Responsible for the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift. Expected to interact effectively with all levels of the organization, as well as the broader Jimmy John's Company.

Qualifications for Position

• Willing to work overtime, holidays, weekends as business dictates.
• Position requires bending, standing and walking the entire workday.
• Must be able to lift 50 pounds.
• Must be at least 19 years of age.
• Must have a valid driver's license, reliable transportation, current automobile insurance, and maintain a clean driving record.
• No more than 2 minor violations in the past 3 years. Minor violations include but are not limited to speeding under 30 mph over the posted limit, failure to yield, accidents, etc….
• No major violations in the past 5 years. Major violations include but are not limited to: DUI, reckless/careless driving, driving during a suspended license, excessive speed over 30 mph, leaving the scene of an accident, refusing a chemical test, etc...
• Must have the stamina to work a minimum of 50-60 hours a week.
• Experience with a retail food company is a plus.

Specific Skills Required

• Must be able to read, write, and communicate in English.
• Must have the ability to establish priorities, work independently, and proceed with objectives under minimal supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues.
• Skills to use a personal computer and various software packages (Word / Excel).
• Ability to handle stress and high-volume operations.

Job Responsibilities

• Manage a staff of approximately 3 to 15 employees. Assign, oversee and evaluate work. Recommend promotion, transfer or termination of employees based on performance.
• Provide on-the-job training for new employees.
• Delegate and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
• Assist in the supervision of the preparation, sales, and service of food.
• Forecast food items. Estimate what amount of each food items will be consumed per shift.
• Supervise food preparation and service operations while on duty. Assist in-shoppers during rush periods to ensure the maintenance of restaurant efficiency.
• Assist in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
• Ensure that every customer receives world-class customer service.
• Route deliveries and serve drivers to maximize delivery business and speed.
• Complete daily food preparation (opening procedures, meat and vegetable slicing, bread production).
• Complete Closing Procedures.
• Execute systems and procedures with 100% integrity and completeness.
• Complete daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Receive and store product.
• Audit previous shift's systems and procedures for 100% integrity and completeness.
• Complete preventive maintenance and upkeep on store's equipment and supplies.
• Maintain professional appearance at all times in compliance with the Jimmy John's Dress Code.
• Display a positive and enthusiastic approach to all assignments.
• Perform other related duties as required.