Patient Access Representative

Your Experience Matters

Ottumwa Surgical Specialist is operated jointly with Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you’re embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we’re looking for

The Patient Access Representative collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

How You’ll Contribute

• Ensure all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distribute and explain forms, documents, and educational handouts to patients and families.
• Verify insurance benefits and obtains precertification/authorization as necessary.
• Determine and accept required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicate professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protect patient privacy and confidentiality in all registration activities.
• Participate in performance improvement and required education.
• Work alternate shifts/areas as needed to support department operations.
• Perform other duties as assigned.

Qualifications & Requirements:

• Education: High School diploma preferred.

• Skills:

  • Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment.

  • Rapid learning and navigation of multiple software systems.
    Effective English communication (read, write, speak, and understand).

• Ability to complete the Skills Competency Checklist within 90 days of hire.

Schedule: Full Time day

EEOC Statement

Ottumwa Surgical Specialist is an Equal Opportunity Employer. Ottumwa Surgical Specialist is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.