Bilingual Mortgage Origination Customer Service Representative

Leidos is seeking full‑time Bilingual Mortgage Origination Professionals at the FHA Resource Center in Albuquerque, NM . Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single‑Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. Job Overview As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. Benefits Monday – Friday schedule with no weekend work Access to benefits on day one, including medical and dental insurance, 401(k), life, AD&D, and voluntary disability plans Immediate and ongoing training to support your success Discounted Leidos stock purchase and other employee discounts Company‑wide career mobility Company‑sponsored public trust eligibility upon hire Voluntary overtime may be available based on business needs Paid time off accrued based on Leidos policy, up to 15 days a year 11 paid holidays per year Schedule 9:35 am – 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs) Responsibilities Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures. Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests. Follow standard operating procedures for various topics, systems, and contact channels. Document all of your contacts in a database. Keep up to date on FHA mortgage processes and procedures. Required Qualifications High school diploma or GED certificate Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer) Minimum of 1 year of contact center or telephone customer service experience Ability to obtain a public trust security clearance Bilingual in English and Spanish – verbal and written Preferred Qualifications FHA knowledge/background Contact center experience (omnichannel) Compensation The pay for this position is approximately between $22.00 and $23.00 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through wages and benefits. Commitment to Non‑Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr