Branch Banking Client Consultant I - Hewlett, NY (Part-time)

Position Title Branch Banking Client Consultant I - Hewlett, NY (Part-time) Location Hewlett, NY 11557 Job Summary The Branch Banking Client Consultant I delivers front‑line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions in an accurate, efficient, and friendly manner to support their financial goals. This role supports branch success by maintaining operational accuracy and risk standards, while also supporting sales performance through introductions, client education, and collaboration with branch teammates. The position creates a positive and trusted branch experience where clients feel supported, informed, and connected to the right financial solutions while their everyday banking needs are handled accurately and efficiently. The role also supports branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements. Job Responsibilities Sales Performance : Support team efforts to achieve growth targets in financial performance (all teller related functions) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Client Experience : Provide a positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve issues in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership, including but not limited to introductions. Risk Management : Deliver timely and accurate daily financial transactions; strive for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations. Additional Accountabilities : Performs special projects and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and complete required compliance trainings. Remain accountable for maintaining compliance with applicable federal, state, and local laws and regulations. Job Requirements Required Qualifications : Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Minimum experience required: Less than 2 years of customer service and sales experience. Preferred Qualifications : Experience in Financial Services Industry. Job Competencies : Action‑oriented – enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Business Acumen – knows products and understands our sales process; is aware of how strategies and tactics work in the marketplace and what motivates a customer. Approachability – is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well. Problem Solving – uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis. Priority Management – spends his/her time and others’ time on what’s important; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks and creates focus; uses time effectively and values time. Relationship Building – demonstrates a strong ability to build and maintain effective relationships with stakeholders, communicates clearly, engages in proactive collaboration, and leverages cross‑functional insights; aligns relationship building efforts with enterprise goals. Client Relationship – builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Physical Demands The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting. Equal Opportunity Employer Flagstar is an Equal Opportunity Employer. #J-18808-Ljbffr Flagstar Bank