Beyond the Meter Customer Service Representative

Description

Beyond the Meter Customer Service Representative

Office Location

Schertz Office


908 Curtiss Avenue


Schertz, Texas 78154

What We Are Looking For


GVEC is looking to hire you for the position of Beyond the Meter Customer Service Representative to deliver the unexpected with a willingness to continuously develop yourself, your department and our organization. As a Beyond the Meter Customer Service Representative, you will help with serving our heating/air conditioning, electrician and solar customers via phone, email and chat. Our CSRs are the first point of customer contact for general inquiries about pricing, products, services and scheduling. Our team builds and maintains effective business relationships by providing prompt and accurate service to promote customer loyalty.


Your Pay

The minimum starting pay for this role is $19.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually. Pay will be determined by skills, qualifications and experience.

How You'll Help

• Deliver excellent customer experience with empathy when addressing problems and providing solutions
• Process job orders and service tickets while prioritizing calls according to their urgency
• Utilize effective and efficient communication with customers and other GVEC employees
• Follow up with customers on estimates for service, financing tasks and other items
• Receive and record information for all calls and provide technicians with vital information about jobs, obstacles and requirements
• Monitor job progress and ensure timely assistance
• Other tasks and responsibilities as assigned

Experience/Skills You'll Need

• High proficiency using a computer and integrated phone system
• Outstanding organizational skills and multitasking abilities
• Active listener with exceptional communication skills
• Basic understanding of clerical level accounting processes
• Ability to work a 40-hour, flexible work week schedule
• Excellent verbal and written communication skills with the ability to convey information clearly and confidently
• Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
• Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
• Self-motivated with a strong work ethic
• Able to work independently with an impeccable sense of integrity

Preferred Experience/Skills

• 1+ years of experience as a customer service representative or similar position
• Knowledge of HVAC and electrical products and services
• Experience with Service Titan
• Bilingual capabilities

Our Purpose and Culture

GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.

We are a team of high achievers who hold each other accountable in exceeding our customers' expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole.


Your Benefits

• Medical Plans
• 10% 401K Match
• Financial Incentives and Rewards
• Wellness Program
• Paid Vacation
• Paid Holidays
• Employee Development
• Community Impact
• Work-Life Balance

Application Deadline: Open Until Filled

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