General Manager-203100

ESA Management, LLC

Job Description
POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. Completes daily room and Guest Ready room inspections. Manages ESA Brand Standards and processes while pursuing continuous improvement. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. Provides team members with the necessary tools and supplies to perform their jobs. Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors Efficiently manages rooms to keep all guest rooms in service. Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. Upholds and enforces ESA standards and policy compliance at the hotel level. Ensures bank deposits are completed in accordance with company policy Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES Reviews in-house rates. Adheres to federal, state and local employment related laws and regulations. Performs duties in all aspects of hotel operations as needed Directly manages an Assistant General Manager / Team Leader. Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Requirements

MINIMUM QUALIFICATIONS
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS

2-year degree highly preferred

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines

Ability to manage and direct a staff to perform daily job tasks

Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate

Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

Typically, moderate noise level in the work environment.

Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.

Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read, write and speak English and comprehends basic instructions.

Write in an effective and grammatically correct manner to generate effective short correspondence and memos.

Present information in one-on-one and small group situations to customers, clients, and associate

Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

Conversational Spanish would be beneficial

Compensation
65000

Apply

Vacancy posted 2 hours ago

Similar jobs that could be interesting for youBased on the General Manager-203100 in Glen Allen, VA vacancy

Assistant General Manager
...As an Assistant General Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching, and recognizing your team to deliver unforgettable...
Suggested
Hourly pay
Night shift
Taco Bell
Henrico, VA
2 days ago
Assistant General Manager
$61k - $84k
...POSITION SUMMARY: The Assistant General Manager (AGM) assists the GM with the management of store merchandising and store operations to ensure proper merchandise assortment, merchandise presentation, inventory control, customer service, financial efficiency, inventory...
Suggested
Full time
Local area
Flexible hours
Cabela's
Henrico, VA
2 days ago
Assistant General Manager
$21 per hour
...Assistant General Manager In the role of Assistant General Manager ("AGM"), you will be responsible for bringing our mission, values, and competencies to life for our guests and Team Members in our restaurants. You will partner with the General Manager and Area Leader...
Suggested
Hourly pay
Local area
Shift work
Night shift
Weekend work
CAVA
Glen Allen, VA
1 day ago
Assistant General Manager
$19.7 - $21.91 per hour
...Job Title Assistant General Manager Job Description Primary Responsibilities Knowledge to review and analyze P&L statement Provide GAS3 selling experience for DIY and DIFM customers Achieve personal / store sales goals and service objectives Manage...
Suggested
Hourly pay
Shift work
Weekend work
Afternoon shift
Advance Auto Parts
Henrico, VA
3 days ago
Restaurant General Manager
...Burger King Restaurant General Manager Bring the flavor. Bring the fire. Grow the business. Welcome to the Flame-Grilled Life. At Burger King, our Restaurant General Managers (RGMs) are the executive leaders of their restaurant. You’re not just running shifts — you’re...
Suggested
Hourly pay
Weekly pay
Minimum wage
Local area
Flexible hours
Shift work
Carrols Restaurant Group, Inc.
Glen Allen, VA
4 days ago
Assistant General Manager
$24.5 - $33 per hour
...we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar. As an Assistant General Manager (AGM) , you’re a hands‑on leader who plays a key role in daily operations, team development, and driving results. From overseeing...
Hourly pay
Local area
Flexible hours
Shift work
Wawa
Glen Allen, VA
4 days ago
Assistant General Manager
...Assistant Manager Carrols LLC is the largest Burger King Franchise. We own and operate over 800 Burger King Restaurants. We've been in the burger business for over 55 years so we know a little bit about success. We're all about finding talented folks and giving them...
Temporary work
Flexible hours
Night shift
Carrols Restaurant Group, Inc.
Henrico, VA
17 hours ago
Restaurant General Manager
$65k - $70k
...Job Opportunity: Restaurant General Manager - Growing Fast-Casual Brand Location: Richmond, Virginia Gecko Hospitality is representing a growing fast-casual restaurant brand seeking an accomplished General Manager for their Richmond, VA location. This is a significant...
Casual work
Immediate start
Gecko Hospitality
Glen Allen, VA
4 days ago
KFC Assistant General Manager
...Assistant General Manager If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistant General Manager, you...
Shift work
Night shift
KFC
Henrico, VA
2 days ago
General Manager
...achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication. If...
Flynn Pizza Hut
Glen Allen, VA
2 days ago
General Manager
$90k - $112k
...General Manager Compensation range is $90,000 - $112,000/year + 20% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications and internal pay equity. As a...
Hourly pay
Temporary work
Casual work
Work at office
Local area
Flexible hours
Shift work
Weekend work
Cooper's Hawk Winery & Restaurant
Henrico, VA
1 day ago
Collision General Manager
...Collision General Manager Caliber Collision has an immediate job opening for a Collision General Manager to perform all-purpose duties, which may include, but is not limited to the overall operation of their center, including risk management, teammate development, client...
Weekly pay
Immediate start
Caliber
Henrico, VA
3 days ago
General Manager
...General Manager Opportunity The Keller Group is partnering with a nationally recognized organization to recruit a General Manager for its flagship property in the DMV. This premier destination blends upscale dining, hospitality, wellness, entertainment, and lifestyle...
Local area
Immediate start
The Keller Group Limited
Henrico, VA
3 days ago
General Manager
$68k - $76k
...General Manager Job Description Location: Glen Allen, VA Salary Range: $68,000 - $76,000 We are hiring a dedicated and results-driven General Manager to lead our team at a popular American casual dining restaurant chain renowned for Southern...
Casual work
Gecko Hospitality
Glen Allen, VA
2 days ago
General Manager
...Part-time Job Category Org: Store General Manager Company Description You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there...
Part time
Work experience placement
Work at office
Flexible hours
Shift work
Day shift
Domino's Pizza LLC
Glen Allen, VA
2 days ago
General Manager
...and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be doing a variety of tasks include interviewing, hiring, and training employees; planning, assigning, and directing...
Shift work
Playa Bowls
Glen Allen, VA
5 days ago
General Manager
$24.5 - $33 per hour
...Wawa, Inc. is seeking an Assistant General Manager (AGM) in Glen Allen, Virginia. In this role, you will be a hands-on leader responsible for daily operations and guiding the development of Customer Service Associates. You’ll ensure customer satisfaction and store performance...
Hourly pay
Wawa
Glen Allen, VA
2 days ago
Regional General Manager - Vaccines Southeast
$232.5k - $387.5k
Job Title: Regional General Manager - Vaccines SoutheastLocation: Morristown, NJAbout the JobThe Regional General Manager - Vaccines Southeast reports to the Head of Sales and leads a team of Area Business Managers (ABMs) and Area Business Directors (ABDs). This leader...
Full time
Local area
Remote work
Home office
Night shift
Sanofi
Richmond, VA
4 days ago
General Manager
...our rich legacy that started back in 1874.Join us as aGeneral Manager Your main responsibilitiesThe Branch Manager will be responsible... ...modernization sales, field operations, customer satisfaction, and general business management. The position will have full ownership of...
Contract work
Schindler
Richmond, VA
1 day ago
General Manager of Land
$115k - $130k
a { text-decoration: none; } tr th, tr td { } tr th { } General Manager of LandAs the General Manager of Land, you will play a key role in driving division growth by identifying, evaluating, negotiating, and securing raw land and finished lot opportunities. You will work...
Work at office
NVR
Richmond, VA
17 hours ago
Assistant General Manager
...Overview Excellent opportunity for an Assistant General Manager! If you’re someone who loves to have fun at work and thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability and job training...
Work at office
Campus Apartments
Richmond, VA
1 day ago
Restaurant General Manager
...As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experience. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training...
Night shift
Taco Bell
Mechanicsville, VA
2 days ago
Restaurant General Manager
$12k
...MissionHires is seeking a General Manager in Richmond, Virginia, to lead all aspects of restaurant operations, ensuring excellence in quality, service, and profitability. This role involves mentoring management, driving local growth, and maintaining operational standards...
Local area
MissionHires
Richmond, VA
2 days ago
Restaurant General Manager
...Operations Leader to oversee daily operations, staff performance, and guest experience. This role communicates with on-duty Associates and Managers to drive service quality, cleanliness, and timely financial and operational deadlines. You will monitor profitability, identify...
Capital Ale House
Richmond, VA
4 days ago
Restaurant General Manager
$60k - $65k
...The General Manager leads all aspects of restaurant operations, ensuring excellence in quality, service, sales, and profitability. This role develops and mentors the management team, drives local growth, and safeguards operational standards, directly impacting both team...
Local area
MissionHires
Richmond, VA
2 days ago
Assistant General Manager
$40k - $48k
...dynamic environment and love connecting with people, we'd love to have you on our team. Job Description: The Assistant General Manager is responsible for assisting the General Manager in day-to-day operations of the club to ensure members and prospects receive...
Full time
Bank staff
Crunch Fitness
Richmond, VA
2 days ago
Restaurant General Manager
...Restaurant General Manager – Lead, Inspire, Grow with DC Burger Inc. At DC Burger Inc., we’re not just running restaurants, we’re building teams, creating opportunities, and delivering an experience our guests can feel. If you’re a driven leader who thrives in a fast-paced...
Full time
Work at office
Local area
Flexible hours
Shift work
Night shift
Afternoon shift
Workstream
Doswell, VA
4 days ago
Restaurant General Manager
...General Manager Position Diamond Select, Inc. is actively interviewing candidates for a General Manager position with Burger King in the central VA market. If you have the drive and desire, we have a career opportunity for you! New owner; great opportunity for future...
Immediate start
Shift work
Diamond Select Inc
Richmond, VA
1 day ago
General Manager
...Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a... ...Inn Richmond, 2121 Dickens Rd, Richmond, VA 23230 Overview The General Manager is responsible for continually focusing on achieving hotel...
Traineeship
Work at office
Worldwide
Highgate
Richmond, VA
4 days ago
General Manager
...The General Manager is responsible providing overall direction and management to the operation and administrative aspects of the branch office in addition to driving sales and productivity as well as P&L and budget management to ensure business profitability. Essential...
For contractors
Work at office
Local area
AVI-SPL
Richmond, VA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to General Manager-203100. Be the first to apply!