Health Technician (Telehealth Clinical) (Advanced)

Job Title

Health Technician (Telehealth Clinical) (Advanced)

Duties

The duties of the Health Technician (Telehealth Clinical) (Advanced) include but are not limited to:

• Coordinates, installs, maintains and manages the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT.
• Provides established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers.
• Establishes standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs.
• Participates in performance improvement activities aimed at improving the efficiency of the patient telehealth processes.
• Develops reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures.
• Coordinates clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling.
• Supports designated complex telehealth programs that require advanced technical skillsets.
• Completes standardized clinical questionnaires and templates within scope of training and applicable guidelines; ensuring that patient privacy is protected by complying with all information security and patient privacy regulations.
• Receives and schedules requests for simple and complex intra-facility, and inter facility telehealth appointments using an electronic resource-based scheduling system
• Refers patients to providers for screening for Telehealth.
• Monitors and maintains schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations.
• Provides patient education via approved materials.
• Supports the Veteran in completing patient satisfaction surveys.
• Communicates effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.
• Installs troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology.

Work Schedule

Monday - Friday, 7:30am - 4:00pm, subject to change based on needs of the facility.

Functional Statement #

01161F

Relocation/Recruitment Incentives

Not Authorized

Permanent Change of Station (PCS)

Not Authorized