Call Center Specialist

Job Description

Job Description

Are you a people-focused professional with a passion for delivering exceptional customer experiences? BeMobile is seeking a Call Center Specialist to join our Call Center team! In this role, youll play a vital part in driving sales success through proactive inbound and outbound interactions, handling customer inquiries, providing tailored solutions, generating leads, and creating meaningful connections that turn conversations into results.

Wages + Commission: $20$25+/hour
Call Center Specialists have the potential to earn an average of $40,000 - $50,000 or more in total compensation during their first year, combining hourly wages and commissions when consistently meeting or exceeding sales goals.

This is a position located in the Grand Forks Corporate Center.

Required skills and qualifications

• 1-2 years of Retail or Wireless experience or relevant experience
• 1-2 years of call center or customer outreach experience preferred
• Experience in troubleshooting and resolving complex customer issues (including escalations) and handling product Q&A
• Experience handling inbound and outbound customer calls to achieve sales.
• Ability to retain customers (keep in Verizon network)
• Willingness to work in a commission-based environment
• Excellent communication, collaboration, and interpersonal skills.
• Exceptional time management skills.
• Must be able to manage multiple tasks with proper attention to detail in each task.
• Must be comfortable on the phone and doing customer outreach
• Must have a reputation for exceeding expectations without constant oversight.
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.

What a Day in the Life Looks Like:

• Customer Sales: The Call Center Specialist must effectively and proactively produce sales via the call center, via inbound and outbound customer interactions.
• Inbound Customer Support: The Call Center Specialist must effectively handle customer inquiries, objections, and complaints while providing solutions or escalating issues as needed.
• Outbound Customer Outreach Completion and Execution: You must be able to complete a Sales Process while initiating calls to prospects and existing customers to present products or services, highlight features, and benefits.
• Lead Development, Generation, and Processing: You must generate and maintain accurate records of leads from various campaigns, including calls, customer interactions, and sales orders.

Benefits We Offer You:
At BeMobile, we believe in taking care of our team members both personally and professionally. Thats why we offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and overall work-life balance, including:

• Health, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• 401(k) with Employer Match after 90 Days
• Career Advancement Opportunities
• Pet Insurance
• Verizon Service Plan Discounts
• Financial Wellness Tools SmartDollar by Dave Ramsey & Financial Counseling
• Paid Time Off and Sick Pay
• Maternity and Parental Leave
• DeVry University Continuing Education Discounts
• and so much more! :)

Our Core Values:

• Accountable : We take ownership.
• Adaptable : We embrace change.
• Driven : We continuously improve.
• Helpful : We serve with humility.
• Trustworthy : We do the right thing.

Equal Employment Opportunity & Employment Eligibility:
BeMobile is an equal opportunity employer. We hire and promote without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law.

All job offers are contingent upon successful completion of a background check.

BeMobile participates in E-Verify to confirm the employment eligibility of all newly hired employees in accordance with federal law.