General Manager - Hilton Short Hills

Job Description

Job Description

Crescent Hotels & Resorts is seeking an exceptional General Manager to lead the Hilton Short Hills.

At Crescent, we don’t just operate hotels—we create experiences. We are known for our commitment to excellence, innovation, and, most importantly, our people. We celebrate your career, invest in your growth, and provide a culture where you can truly shine.

Why Crescent?
We offer a competitive compensation package including industry-leading benefits, performance-based bonus opportunities, and a culture that values your individuality, leadership, and impact. At Crescent, you belong. We care. You can shine bright.

As General Manager, you will be the driving force behind the hotel’s success—leading a high-energy team, delivering exceptional guest experiences, and achieving strong financial performance.

You will create a guest-centric, results-driven culture that inspires your team to perform at their best while ensuring operational excellence, brand integrity, and profitability.

Strategic & Financial Leadership

• Drive overall hotel performance through strong financial acumen and operational strategy
• Analyze key metrics (occupancy, ADR, revenue, GOP) and implement actions to maximize profitability
• Lead the development and execution of the annual business plan, budget, and forecasts

People Leadership & Culture

• Build, develop, and lead a high-performing leadership team
• Foster a culture of accountability, engagement, and continuous improvement
• Provide coaching, performance feedback, and development planning for department leaders
• Partner closely with Human Resources to support associate relations and talent initiatives

Operations & Guest Experience

• Ensure consistent delivery of exceptional service and product quality
• Maintain high standards across all areas of the hotel through daily property presence
• Champion a guest-first mindset that drives satisfaction, loyalty, and reputation

Sales, Marketing & Community Engagement

• Act as the face of the hotel—building strong relationships with clients, partners, and the local community
• Support sales efforts and identify opportunities to grow market share
• Maintain a strong and positive public image for both the hotel and Crescent

Communication & Execution

• Provide clear, consistent communication to teams, ownership, and corporate partners
• Lead with transparency and alignment across all departments
• Ensure compliance with company policies, brand standards, and operational procedures

• Proven General Manager or senior hotel leadership experience, ideally within lifestyle or branded hotels
• Strong financial and operational expertise with a track record of driving results
• Inspirational leadership style with the ability to build and motivate high-performing teams
• Passion for guest experience, service excellence, and team development
• Ability to thrive in a fast-paced, high-volume environment

If you’re a dynamic leader who thrives on energy, culture, and performance—and you’re ready to lead a standout lifestyle hotel in Scottsdale—we’d love to connect.

Start your journey with Crescent Hotels & Resorts—where you belong, we care, and you can shine bright.