Future Opening: Water Mitigation Supervisor

divh2Job Title/h2pReplies within 24 hours Primary Role: Manage and complete jobs according to SERVPRO processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Resolve problems quickly as they arise. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Clean and maintain vehicles, equipment, warehouse, and office areas. Results Expected: Production processes are performed according to SERVPRO production guidelines. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Production Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Jobs are completed, either meeting or exceeding customer expectations. Vehicles, equipment, and facilities remain clean and orderly./ph3Executive: Customer Satisfaction/h3pMonitor, communicate and respond to customer needs./pulliDiscuss expectations, requirements, and changes with customers./liliCommunicate with customers on job progress and concerns./liliDocument customer concerns and/or complaints and resolve them in a timely and professional manner after discussing with the production manager./liliDocument damage caused by the production crew, and discuss agreeable settlement with the production manager prior to presenting a solution to the customer./liliIdentify activities for incremental improvement and discuss with the production manager./li/ulh3Production: Production Crew and Job Management/h3pAdhere to 1-4-8 job responses./pulliEnsure all personnel is available for emergency services as required by SERVPRO response commitment when contacted./li/ulpOversee Jobsite management./pulliEnsure all personnel report to Jobsite as scheduled./liliCoordinate production and assign tasks to technicians./liliConfirm that the staging area and equipment for each job are set up properly./liliConfirm rooms are prepared for SERVPRO production processes./liliEnsure that all production processes follow SERVPRO production guidelines per work order and are performed as scheduled./liliEnsure EZ Production Guidelines are followed and quality control is maintained./liliMake certain that end-of-job/end-of-day cleanup and breakdown have been performed./liliPerform a final walk-through with customers at job completion. Re-service jobs as requested by the production manager./li/ulpPerform production processes as scheduled./pulliSupervise production technicians./liliEnsure production technicians understand and follow rules for behavior and performance on the job./liliAssign tasks to production technicians and manage workflow and task completion./liliEnsure production technicians complete all jobs according to production guidelines and with excellent customer service./li/ulpManage job file documentation./pulliReview customer applicable documentation for the job with the customer and obtain required authorizations./liliConfirm accuracy of scopes or estimates made by others./liliComplete all documentation for job files./li/ulpCoach and train production technicians./pulliTrain production technicians on production processes, equipment maintenance, and customer relations./liliAssist production technicians in seeking all relevant certifications./liliModel professional behavior and customer relations skills./li/ulh3Production: Jobsite/Employee Appearance/h3pMake sure Jobsite is left with a clean and orderly appearance./pulliEnsure that crew shows respect for customers home/property./li/ulpMake sure employees follow SERVPRO uniform policy./ph3Human Resources: Communication Management/h3pEnsure clear two-way communication with the production manager./pulliKeep production manager informed of job progress and issues./li/ulpEnsure clear two-way communication with office staff./pulliKeep office informed of job progress and issues./li/ulpEnsure clear two-way communication with production technicians./pulliEnsures the professional conduct of each production technician on the crew, making sure conduct is supportive of the growth and development of the technician./li/ulpCommunicate clear expectations to production technicians./pulliKeep production technicians informed of job progress and issues./li/ulh3Executive: Professional and Personal Development/h3pContinue development of production skills and expertise of services, cleaning products, and equipment./pulliParticipate in training activities on a regular basis./liliComplete certification through the SERVPRO Employee Certification Training Program (ECTP) and relevant Institute of Inspection, Cleaning, and Restoration Certification (IICRC) certifications./liliComplete all relevant training programs and achieve all relevant production certifications./liliKnow the equipment and product directions./liliKnow Material Safety Data Sheets (MSDS) to ensure proper usage and application./liliKnow how to properly operate equipment from reading owners manuals and training with other team members./li/ulpContinue development of management, team building, and leadership skills./ph3Finance: Financial and Equipment/Asset Management/h3pManage and control the costs of production jobs./pulliAll company expenses must be documented and within budget, as set forth by Franchise. All expenses outside of the budget must have prior approval from the production manager and/or owner./liliMake sure production costs are maintained at the established rate, as set forth by Franchise./li/ulpManage equipment and materials (assets)./pulliProtect and utilize equipment and materials, ensuring Franchise property is utilized efficiently and effectively./liliEnsure that production technicians are cleaning and maintaining vehicles, equipment, and facilities./liliComplete periodic inventory of equipment and supplies, as directed./li/ulh3Production: Maintenance and Equipment Repair/h3pPerform preventive maintenance on vehicles and equipment./pulliEnsure vehicles and equipment are in excellent operational condition and maintain a professional appearance./li/ulpReport on all non-operational equipment./ppOversee facility maintenance./ph3Executive: Safety and Risk Compliance/Management/h3pUnderstand and see that all personnel follow safety and risk management guidelines on the job site, in the office, and while traveling./pulliMaintain a clean, safe work area./liliComply with all Franchise and SERVPRO safety policies./liliUtilize cleaning products, mechanical equipment, and personal protective equipment properly./liliEnsure that all personnel wear appropriate safety equipment and follow safety procedures./li/ulpAttend safety training./ph3Additional: Other Duties, as Assigned/h3pTake ownership of Roles and Responsibilities./pulliTeam members should take ownership of their job responsibilities. Identifying ways to be more efficient is also an important part of this position./li/ulpHandle recurring and unique tasks, as necessary/pulliHandle other tasks and duties as business needs require./li/ulpCompensation: $23.00 - $30.00 per hour/ph2Picture yourself here fulfilling your potential./h2pAt SERVPRO, you can make a positive difference in peoples lives each and every day! Were seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you./ppAll employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever./p/div