Sr. Support Engineer
BayInfotech
DevOps Support Engineer
Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will be responsible for teaming with your support counterparts and troubleshooting the various issues that our clients face with our Client’s Cloud Center product suite. You will also be a key point of customer contact from a technical support perspective, working to ensure our customers are successful with their deployments and receive exemplary customer service.
Primary Responsibilities:
- Act as an integral member of the support team, taking responsibility for solving incidents from a technical perspective. Play a key role in formulation of FAQ’s and execution process and procedures.
- Conduct technical trouble shooting sessions with customers.
- Help deliver customer installs.
- Train and support Client’s indirect channel partners.
- Act as a product enhancement feedback loop with product management and engineering.
- Help with development of internal and customer facing documentation.
- Help triage and document bugs and enhancements requests as seen in the field.
Desired Skills & Experience:
- Three to five+ years experience as technical support level 2 resource for an enterprises in a similar or related fields (cloud management, systems management, PaaS).
- Knowledge of cloud computing and technologies like AWS, VMware, OpenStack is a must.
- Knowledge of software application frameworks.
- Expert knowledge in cloud infrastructure concepts.
- Excellent writing and interpersonal communication/relationship skills.
- Ability to work effectively and manage multiple customer support issues simultaneously.
- Self-motivated with strong self-development ability.
- Ability to thrive under pressure, self-manage and prioritize activities.
- Previous start-up experience, a plus.
Technical:
- Understanding of PaaS concepts.
- Understanding Application Frameworks.
- Previous experience working with cloud providers.
- Experience with Windows and Shell Scripting.
Nice to Have:
- Experience in using or integrating with Systems Management Technology.
- Hands-on experience with PaaS tools or other cloud management software.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Sr. Support Engineer in Santa Clara, CA vacancy
$173.66k - $330.34k
...solutions to meet customer needs.About the RoleThis senior role is to support Physical Verification (DRC/LVS/ERC/Density/LU, etc.) for Intel... ...Design Methodology, Design Enablement, or EDA Applications Engineering. or MS degree 5+ years of experience or PhD degree with 3+...SeniorFull timeLocal areaImmediate startShift work$108k - $172.5k
...best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work.... ...the world.We are seeking a highly motivated Senior HPC Support Engineer focussing on InfiniBand and NVLink technology, passionate about...SeniorFull timeWork experience placement$87k - $107k
...Position overview and Job Responsibilities: Provide technical support to customers on security devices and Cloud deployments.... ...misconfigurations, network connectivity, and L3 routing. Utilize engineering background to recreate customer issues in the lab and work...SeniorFull timeRemote workWorldwideFortinet
Santa Clara, CA4 days ago$112k - $162k
...IP 4th Level Support And Test Engineer Within R&D our focus is on customer issues that are escalated through the 2nd and 3rd level support organization... ...protocols (OSPF, ISIS, BGP, PIM, IGMP, MPLS, LDP, RSVP-TE, SR). Knowledge of Virtual Private Network (VPRN, VPLS, EVPN,...SeniorFull timeTemporary workWork experience placementNokia
Sunnyvale, CA2 days ago$124k - $171k
Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced... ...00 - $171,000.00Location:Santa Clara,CAYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow...SeniorFull time- ...unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger competitors. As a Senior Technical Support Engineer, you will focus on in-depth problem analysis of the company's products and its integration into customer environments using troubleshooting...SeniorWork at office
$94k - $120k
...lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.What You’ll Do:Provide day to day technical support to employees for computer, printer, basic...SeniorWork at officeLocal areaRemote work$115k - $135k
...mission to make the United States of America the safest country in the world. One Team. One Force. Job Summary The Senior IT Support Engineer is the senior technical individual contributor on the Knightscope IT team and the escalation point of last resort before the Director...SeniorPermanent employmentFull timeRemote workWeekend work$108.5k - $155k
...company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Product Support Engineer to join our team. This is a Remote role reporting to the Manager, Product Support. As part of our global Customer Success Organization...SeniorFull timeWork at officeLocal areaRemote workZscaler
San Jose, CA12 hours ago- ...Sr IT Desktop Support SpecialistSan Jose, California, United StatesArcher is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing...SeniorWork at officeLocal areaRemote work
Archer
San Jose, CA4 days ago $150k - $250k
...is a significant plus.Need to work closely with system and test engineers to develop high speed interface, package/board, and system... ...plus.• High speed test with scope and BERT.• Layout design and support. Need to get involved into layout optimizations for high speed...Senior- ...expectations of reward. We are motivated by the sense of responsibility and servant leadership.Job DescriptionThe Senior SAP FICO Production Support Analyst ensures the daily stability, compliance, and optimization of financial accounting and controlling systems. This role...SeniorImmediate start
- ...expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer... ...infrastructure strategy. Job DescriptionMirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA...Work at officeLocal area
$140k - $155k
...community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us... ...:What You'll Do:We are seeking a proactive Sr IT Engineer - M365 Platform Protection & Data Governance to support Microsoft 365 platform protection and data...SeniorWork at officeWorldwide$110k - $135k
DescriptionOverview : The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and...$180.2k - $297.2k
...build with us!Role and ResponsibilitiesAs a Senior Staff Storage Engineer, you will serve as the deepest technical authority for the... ...strategy for NetApp ONTAP and Linux-based storage infrastructure, supporting thousands of compute clients and petabyte-scale environments....SeniorHourly payFull timeRelocation$140k - $175k
...enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations. As a Staff Support Engineer focused on Cloud Virtualization, you will troubleshoot complex customer issues across cloud and virtualized environments,...SeniorLocal areaWorldwide$100k - $120k
Compensation $100,000 - $120,000 / year Department Tech Support Location West Coast Overview We are hiring for a full-time Senior IT Support Engineer in the San Francisco Bay Area with an emphasis on the Palo Alto Area. This role requires the ability to handle various...SeniorFull timeMonday to Friday- Responsibilities ~L2 technical support/troubleshooting by email, phone and remote access (Teams) to customers who are migrating between email platforms ~Note: This position will NOT be receiving unsolicited support tickets. All tickets will be qualified by L1 and escalated...SeniorRemote workWork from homeFlexible hours
Transend Corporation
Palo Alto, CAmore than 2 months ago - ...0% on Windows/Unix administration. Job Description We are looking for a technically skilled and well-organized IT Support Engineer to support our semiconductor manufacturing operations in North and South America. This position plays a dual role: managing third...Contract workFor contractorsLocal areaRemote work
3B Staffing LLC
Santa Clara, CA1 day ago - ...Commure to handle $25B+ in annual claims and support over 200 million patient interactions.... ...is looking for a Senior IT Support Engineer to run our IT Support/Services function and... ...of autonomy, partnering closely with the Sr. Director of IT and the Systems Design team...SeniorWork at officeImmediate start
- ...AI solutions that have a direct and measurable impact on Apple Sales and its customers. Description We're looking for a Support Engineer who thrives at the intersection of speed and precision — someone who can deliver bug fixes, enhancements, and rapid responses...
Apple
Cupertino, CA4 days ago - Description: VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created...Work experience placementShift workWeekend work
VAST Data
San Jose, CA3 days ago $120k - $170k
...facilitating effortless integration into customers' logistics operations. About the role We're looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik's IT systems running smoothly day to day. This...Odd jobWork at officeGatik AI
Santa Clara, CA3 days ago$90k - $110k
.... At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business. You would act as the Technical Support Engineer for Switching...Full timeFortinet
Sunnyvale, CA4 days ago$145k - $175k
...Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields...SeniorFull timeTemporary workShift workWeekend workWeekday work$154k - $286k
...latest industry tools and methodologies. As a Technical Quality Engineer and member of the Silicon Solutions Group global quality team,... ...quality certification activities for standards such as ISO 9001, and support foundry IP quality programs for leading foundries.LocationOn-...SeniorFull time- ...reward. We are motivated by the sense of responsibility and servant leadership. Job Description The Senior SAP FICO Production Support Analyst ensures the daily stability, compliance, and optimization of financial accounting and controlling systems. This role...SeniorImmediate start
Woongjin, Inc
San Jose, CA6 days ago - ...used by many of the world’s top-tier companies: Apple, Tesla, Google, NASA, Nike, Toyota, and others.We are looking for technical support specialists for our team in the USA.If you love communicating and have the necessary skills to help people and create small technical...Work at officeRemote workWorldwide
- ...Senior Manager, Technical Support Engineering - Cloud CoreWeave is The Essential Cloud for AI. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Support Engineer. Be the first to apply!
Related searches
- junior application support engineer Santa Clara, CA
- line support engineer Santa Clara, CA
- IT engineer Santa Clara, CA
- IT support engineer Santa Clara, CA
- IT developer Santa Clara, CA
- operations support system engineer Santa Clara, CA
- application support engineer Santa Clara, CA
- technical support engineer Santa Clara, CA
- tech support engineer Santa Clara, CA
- remote support engineer Santa Clara, CA