Guest Service Agent- Cris

HRI Hospitality

New Orleans, LA

Guest Services Agent

Bring your passion for hospitality to Hilton St. Charles Ave., proudly managed by HRI Hospitality.

Job Title: Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

Minimum Requirements

High school diploma preferred.
Previous hospitality or customer service experience preferred.
Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge

Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Basic computer and data-entry proficiency.
Problem-solving and conflict-resolution ability.
Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

Greet, register, and check guests in/out efficiently and courteously.
Respond to guest inquiries, requests, and concerns promptly and professionally.
Handle payments, room assignments, and reservation changes accurately.
Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
Maintain a clean and organized front desk and lobby area.
Willingness to work varied shifts, including weekends and holidays.

HRI Hospitality

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Vacancy posted 4 days ago

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