Manager, Operations - Seller Engagement - Risk

Salary and Compensation Bentonville, AR: $70,000 - $130,000/yr San Bruno, CA: $91,000 - $169,000/yr Position Summary As the Manager, Seller Engagement, you will lead seller engagement initiatives supporting Walmart Marketplace's Seller Risk organization. You will partner closely with Business Operations, Seller Support, Marketing, and Product stakeholders to develop communication strategies that help sellers understand risk expectations, policy requirements, compliance obligations, and enforcement actions while building trust and transparency throughout the seller experience. What you'll do You will serve as the primary Seller Engagement partner for the Seller Risk organization, translating business priorities into effective seller‑facing communications, go‑to‑market strategies, and enablement programs. Using customer insights and business data, you will continuously evaluate and improve how we engage sellers to drive understanding, encourage compliant behaviors, and improve business outcomes. Success in this role will be measured by your ability to develop effective engagement strategies, influence cross‑functional initiatives, improve seller understanding, and continuously optimize the seller experience through data‑driven decision making. Key Responsibilities Seller Engagement Strategy Partner with the Senior Manager to execute the Seller Engagement strategy for the Seller Risk organization. Serve as the primary Seller Engagement partner for Seller Risk, ensuring communications align with business priorities and seller needs. Identify opportunities to improve seller understanding, simplify complex risk experiences, and increase transparency across seller touchpoints. Recommend improvements to engagement strategies based on customer feedback, business priorities, and measurable impact. Go‑to‑Market Strategy Lead seller engagement strategies for new risk products, policies, enforcement programs, pilots, and operational initiatives. Develop communication plans, messaging frameworks, enablement materials, and launch strategies. Partner with cross‑functional stakeholders to ensure coordinated execution across all seller‑facing channels. Balance immediate business priorities with a scalable and consistent communication approach. Customer Insights and Continuous Improvement Gather and analyze seller feedback, engagement metrics, behavioral data, and operational insights to identify opportunities for improvement. Measure the effectiveness of seller engagement initiatives and recommend optimizations. Translate seller insights into recommendations that improve products, processes, and seller experiences. Foster a culture of experimentation, learning, and continuous improvement. Cross‑functional Partnership Build trusted partnerships across Product, Business Operations, Seller Support, Marketing, Policy, and other stakeholder teams. Represent the voice of the seller throughout planning and execution activities. Influence communication strategies using customer insights and business knowledge. Support organizational readiness through internal communications, enablement, and stakeholder alignment. Who You Are A strategic thinker who translates customer insights into engagement strategies that improve seller and business outcomes. A strong cross‑functional partner who builds alignment and drives execution across multiple stakeholder groups. A data‑driven decision maker who continuously measures, learns, and improves seller engagement strategies. An exceptional communicator who simplifies complex topics and develops compelling communications for diverse audiences. A proactive problem solver who thrives in fast‑paced, ambiguous environments and delivers results. Required Qualifications Bachelor's degree in Business, Marketing, Communications, or a related field. 5+ years of experience in product marketing, communications, customer engagement, go‑to‑market strategy, or a related discipline. Experience leading complex cross‑functional initiatives. Demonstrated experience developing and executing communication or go‑to‑market strategies for products, programs, or operational initiatives. Strong strategic thinking and problem‑solving skills with the ability to connect customer needs to business outcomes. Experience using qualitative and quantitative data to inform decisions, measure impact, and drive continuous improvement. Exceptional written, verbal, and executive communication skills. Proven ability to influence cross‑functional stakeholders and drive alignment across multiple organizations. Preferred Qualifications Experience within eCommerce, online marketplaces, trust & safety, risk, compliance, or seller ecosystems. Experience building customer engagement, enablement, or customer education programs at scale. Experience applying customer research, behavioral insights, experimentation, and analytics to improve customer experiences. Familiarity with customer journey mapping, communication strategy, content governance, and change management. MBA or advanced degree in Business, Marketing, Communications, or a related field. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Benefits you'll enjoy Discount Card Get 10% off; Walmart associates are eligible for a 10% discount card on most regular‑priced items and fresh produce in‑store and on select items at Walmart.com. Eligible after 90 days of employment. Live Better U 100% covered Earn a degree or in‑demand skills certificates with no debt – Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams. Walmart Academy Grow your skills Ready to grow your career? Walmart Academy offers job‑specific retail training and leadership courses to help Associates reach their career goals. Financial perks Enjoy 401(k) matching and stock purchase plans. Paid time off Take a break as needed for vacation, sick leave, holidays, parental leave, and more. Comprehensive health benefits Medical, dental, vision, and wellness programs for you and your family. Wellbeing programs Access mental health resources and assistance programs for life's challenges. Career growth opportunities Training, leadership programs, and clear paths to advance. Learn more. Primary Location 1601 SE 10th St, Bentonville, AR 72716, United States of America Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Location Details Bentonville, Arkansas US-30008: The annual salary range for this position is $70,000.00 - $130,000.00 San Bruno, California US-08848 | Sunnyvale, California US-11789: The annual salary range for this position is $91,000.00 - $169,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock Minimum Qualifications Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area. Preferred Qualifications Supervising Associates Masters: Economics Project Management - Project Management Professional - Certification #J-18808-Ljbffr Walmart