Senior Community Association Manager

Job Description

Job Description

Role: Senior Community Association Manager
Salary: $80,000 - $90,000/year, plus bonuses
Location: Chicago, IL (in-person for 6 months; hybrid schedule after training period)

For over 20 years, Hales Property Management has been the industry leader in property management. Our mission is to proactively manage buildings through anticipation of client needs, effective communication, complete transparency, and compassion. Our AWARDS and reviews speak to who we are and how we strive for excellence.

An ambitious administrative professional with condominium portfolio management experience. You understand how best to schedule your day and can reprioritize based on incoming requests. You are organized, efficient, and can multi-task in a sometimes-hectic environment. You can switch seamlessly between a phone call, a client walk-in, and a time-sensitive task. You work well under pressure while maintaining a positive attitude.

Under limited supervision, the Senior Community Association Manager (S CAM) serves as the primary contact to oversee and coordinate all property management, maintenance, construction, and financial-related activities associated with midsized to large, multiple building/unit condominiums and townhomes.

• Contribute towards the strategic vision of Company. Propose and help to implement new and innovative operational procedures that improve internal workflows and procedural efficiencies.
• Provide guidance and direction to team members. Assess overall staff performance, strengths, and necessary areas of improvement and provide feedback to them on how to further develop.
• Lead Company and client initiatives and projects.

• Work closely with client Board members to oversee a large portfolio of condominium buildings.
• Perform quality assurance and control inspections for client buildings to ensure proper maintenance, adherence to contract specifications, and compliance with industry standards.

• Oversee large capital improvement projects and building maintenance needs. Create scope sheets, solicit bids, and participate in the selection of contractors. Contact and place service orders with maintenance staff, specialty vendors, and contractors.
• Create, maintain, and monitor client contracts and budgets, review vendor invoices, control operating expenses, and review financial statements for client associations.

• Serve as a direct contact for resident concerns and requests pertaining to building-related issues.
• Draft clear and concise client communications in line with Company policies and external legalities.
• Maintain thorough knowledge of all pertinent client documents, including bylaws, declarations, rules and regulations, certificates of insurance, vendor contracts, etc.

Requirements

• Provides quality work while multitasking many different responsibilities.
• Operate independently under tight deadlines and limited supervision.
• Demonstrate excellent customer service, writing, and communication skills.
• Work with sensitive information and maintain confidentiality.
• Computer proficiency to include Microsoft Office Applications (Outlook, Word, Excel), and some use of QuickBooks.

• Bachelor’s degree (B.A./B.S.) in Real Estate, Business, or a related field, or the equivalent combination of education and experience
• 6-8 years of real estate and/or portfolio property management experience
• Manager and/or supervisory experience and accounting familiarity
• Construction project management experience and working knowledge of building-related systems, designs, etc.
• Community Association Manager (CAM) and/or Certified Manager of Community Associations (CMCA) license

• Potential physical demands may include lifting up to 35 lbs; standing, sitting, walking, and occasional climbing.
• An employee is required to work at a personal computer and/or talk on the phone for extended periods of time.
• Ability to work extended/flexible hours and occasionally weekends to meet deadlines.
• Ability to respond to emergencies (both during and after business hours) in a timely manner.
• Local travel (Chicago). Must have a valid driver's license and reliable transportation.

Benefits

• First 6 months (training period): In-office 5 days per week
• After 6 months: Eligible for up to 4 work-from-home days per week

• Industry-Leading Healthcare: Medical, Dental, Life, HSA
• Retirement savings Plan
• Competitive Compensation Packages (based on experience)
• Bonus Opportunities (based on performance)
• Work from Home & Flex Schedules
• Generous PTO Package
• Corporate Sponsored Wellness Program
• Quarterly Company Outings/Events