CALL CENTER REPRESENTATIVE Las Vegas, NV, US
ESR Healthcare
Call Center Representative
Call Center Representative
Las Vegas, NV, USA
Salary: $17.50 Annually
Position Summary
The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls.
Competitive compensation, with annual merit increases
Company sponsored PPO medical plan and buy-up option, vision and dental plans
403(b) retirement plan with employer match
Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
Company paid life/AD&D and long term disability policies
Essential Duties and Responsibilities
- Provides exceptional customer service to both internal and external customers
- Monitors and directs incoming and outgoing calls in a timely manner
- Schedules, reschedules, cancels, and confirms appointments accurately
- Coordinates walk-ins and triaging with clinic staff
- Blocks provider schedules as requested by call center and/or clinic supervisor
- Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility
- Completes appropriate patient documentation in electronic medical records.
- Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
- Alerts for ways to improve customer service, improve patient flow
- Attend required meetings and participate in committees as requested.
Required Qualifications
- High school diploma or general education degree (GED)
- 6 months experience in a customer service role
- Strong communication skills including written and verbal communication
Preferred Qualifications
- English/Spanish fluency
- Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
- Previous experience using a multi-line phone system
- Ability to manage time effectively
Working Place: Las Vegas, NV, USA
Company: ESR Healthcare
ESR Healthcare$165k - $195k
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