CALL CENTER REPRESENTATIVE Las Vegas, NV, US

Call Center Representative

Call Center Representative

Las Vegas, NV, USA

Salary: $17.50 Annually

Position Summary

The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls.

Competitive compensation, with annual merit increases

Company sponsored PPO medical plan and buy-up option, vision and dental plans

403(b) retirement plan with employer match

Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday

Company paid life/AD&D and long term disability policies

Essential Duties and Responsibilities

• Provides exceptional customer service to both internal and external customers
• Monitors and directs incoming and outgoing calls in a timely manner
• Schedules, reschedules, cancels, and confirms appointments accurately
• Coordinates walk-ins and triaging with clinic staff
• Blocks provider schedules as requested by call center and/or clinic supervisor
• Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility
• Completes appropriate patient documentation in electronic medical records.
• Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
• Alerts for ways to improve customer service, improve patient flow
• Attend required meetings and participate in committees as requested.

Required Qualifications

• High school diploma or general education degree (GED)
• 6 months experience in a customer service role
• Strong communication skills including written and verbal communication

Preferred Qualifications

• English/Spanish fluency
• Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
• Previous experience using a multi-line phone system
• Ability to manage time effectively

Working Place: Las Vegas, NV, USA

Company: ESR Healthcare