Customer Service Specialist

TestEquity provides a comprehensive Vendor Managed Inventory program that allows our customers to quickly and effectively provide the necessary tools and equipment needed to perform their functions. In this role, theCustomer Service Specialist(VMI Specialist) will be responsible for coordinating inventory for multiple customers through customer contact, inventory analysis, and partnering with the Outside Sales teams and internal departments. The successful candidate will be able to work well in a fast‑paced environment and be able to manage multiple responsibilities. No travel is required. Essential Duties, Functions and/or Responsibilities: Responsible for management of VMI inventory using reports, email, internal systems, and dashboards to ensure customer needs are met Order management, including expediting, transferring, ordering, processing returns, cross referencing and sourcing products, shipment tracking, and pricing Build rapport with both internal and external customers Act as liaison between Outside Sales, Product Management, Warehouse, Accounting and Vendor Partners Maintain knowledge of product offerings by utilizing product materials and vendor training Provide exceptional customer service to both internal and external customers Manage time sensitive situations and urgent requests in a manner that drives the customer trust and confidence Proactively anticipate and execute customer needs Assist Outside Sales team in growing accounts and increasing sales Analyze historical usage data, and provide clear and concise reports (Excel) Indirectly and directly responsible for product quality Other duties as assigned Qualifications Education and/or Work Experience Requirements: Undergraduate degree or equivalent work experience (4 years minimum) Minimum of 4 years of experience in related field (preferred) Proficient in MS Office w/strong Excel skills; including V Lookup and Pivot Tables (required) Ability to clearly speak and write the English language Ability to analyze data, apply critical thinking skills, and possess deductive reasoning skills Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas. TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr