End User Compute Architect

About the Role

Role: End User Compute Architect

Location: New York City, Midtown (Hybrid - 3 Days Onsite Required

It’s a global financial services firm. Need STRONG Intune/modern management, a real SCCM-to-Intune migration behind them, and a financial or professional-services background. Position Overview Our client is conducting a confidential search for an experienced End User Compute Architect to help modernize and optimize their end-to-end computing environment. This person will serve as both a strategic architect and hands-on leader, helping shape the future state of endpoint management, infrastructure, vendor relationships, and user experience. The organization is currently evolving its environment, including continued investment in Intune, Zscaler, and endpoint modernization initiatives. They're looking for someone who can evaluate the entire End User Compute function and answer questions such as:

• How should end-user computing be structured?
• What devices should the organization purchase and support?
• How should software packaging and deployment be managed?
• How can hardware, software, and vendor relationships be improved?
• What operational and architectural enhancements should be implemented?

This role will also require significant interaction with the team and stakeholders. The hiring manager has a senior Help Desk professional he wants to develop into an architecture-focused resource, so this individual must be a player-coach who enjoys mentoring and developing talent.

Responsibilities

• Own and drive End User Compute strategy and architecture.
• Lead optimization and expansion of the Microsoft Intune environment.
• Oversee endpoint management, application packaging, deployment, compliance, and device lifecycle processes.
• Evaluate and improve hardware, software, and end-user support standards.
• Establish best practices for endpoint management and user experience.
• Drive improvements across the end-to-end computing ecosystem.
• Help determine future-state hardware and software strategy.
• Develop and manage vendor relationships and technology partnerships.
• Partner closely with infrastructure and support teams globally.
• Mentor, coach, and elevate junior team members.
• Maintain visibility and face time with the team while serving as a technical leader.
• Support a high-touch, white-glove user environment.

Qualifications

• 5+ years of relevant End User Compute architecture/engineering experience.

Required Skills

• Deep expertise across the Microsoft Intune suite.
• Experience leading or owning an End User Compute function, not just administering it.
• Strong hands-on experience with:
• Microsoft Intune
• Endpoint Management
• Application Packaging & Deployment
• SCCM / MECM
• Zscaler
• Azure
• Excellent communication and stakeholder management skills.
• Experience balancing strategic planning with hands-on execution.
• Strong hands-on experience with Windows 11 endpoint management in an enterprise environment.
• Hands-on hardware evaluation — benchmarking and certifying enterprise laptop and desktop models (e.g. HP, Dell) and defining device acceptance criteria.
• Strong hands-on Intune experience — policy authoring, compliance profiles, app management, and configuration baselines across Windows and macOS, as the primary management platform.
• Hands-on Zscaler administration and management — ZIA and ZPA policy configuration via the admin portals, plus deploying and troubleshooting the Zscaler Client Connector (ZCC) on managed endpoints, including SSL inspection and always-on forwarding.
• Working knowledge of SCCM / MECM as a legacy platform — task sequences, software distribution, ADRs, and SCCM/Intune co-management.
• Experience with Windows Autopilot — deployment profiles, enrollment, and troubleshooting.
• Proven experience managing Windows feature-update cycles (22H2, 23H2, 24H2/25H2) across an enterprise estate using ring-based deployment, with compatibility testing and rollback planning.
• Demonstrable experience leading to migration from SCCM to Intune and Autopilot — co-management, workload transition, pilot ring design, and decommissioning of legacy SCCM infrastructure.
• Strong PowerShell scripting scripts, health-check automation, scheduled reporting, and Microsoft Graph integration for Intune and Entra ID.
• Ability to define, measure, and report against endpoint KPIs — patch compliance, provisioning success, encryption coverage, and feature-update adoption — and translate findings into clear documentation and stakeholder communication.
• Prior experience in a professional services environment (financial services, consulting, fintech, or law) where high standards of reliability, security, and user experience are expected.

Preferred Skills

• Financial Services or Consulting background.
• Experience supporting global organizations.
• Experience working in white-glove support environments.