Desktop Support Technician

Desktop Support TechnicianAs an IT Desktop Support Technician, you will be responsible for providing technical support to end-users regarding hardware, software, and network-related issues. You will troubleshoot and resolve desktop-related incidents and requests, ensuring efficient operation and user satisfaction. The ideal candidate is proactive, service-oriented, and capable of working independently and as part of a team in a fast-paced environment.Responsibilities:Respond to technical support requests via phone, email, and in-person, providing timely and effective solutions to users.Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.Troubleshoot hardware and software issues, including operating systems, application software, and network connectivity problems.Perform regular system updates, patches, and maintenance to ensure optimal system performance and security.Assist users with account setup, password resets, and software installations.Document and track support requests and resolutions using a ticketing system.Collaborate with other IT team members to escalate complex issues and ensure seamless service delivery.Provide training and support to users on software applications, hardware usage, and best practices for security.Participate in IT projects as needed, such as system upgrades, migrations, and new technology implementation.Maintain inventory of IT equipment and supplies and assist with asset management team.Stay informed about the latest technology trends and best practices in End User support.Assist colleagues in the team with mentoring and training.Qualifications:At least an Associate's Degree in Computer Science, Information Technology, or a related field preferred.3-5 years of experience in desktop support or technical support roles.Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.Proficient in Windows 10 and 11 and macOS operating systems.Experience with Microsoft Office 365 Suite and common software applications such as Adobe Pro, Adobe CC, DocuSign, etc.Familiarity with Active Directory, network troubleshooting, and security protocols.Knowledge of hardware components and troubleshooting techniques.Good troubleshooting skills of both Standalone and networked printers.Good troubleshooting skills of network connectivity issue.Soft Skills:Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work effectively both independently and as part of a team.Exceptional customer service skills and a positive attitude.The ability to manage multiple urgent issues in parallel.Preferred Skills:Experience with remote desktop support tools such as ConnectWise.Experience with windows imaging such Microsoft Intune image deployment.Understanding of ITIL service management principles.Working Conditions:May require occasional after-hours support or On-Call duties.Ability to lift and move computer equipment (typically up to 50 lbs.) as needed.