CARE NAVIGATOR

Care Navigator

This position is responsible for the timely assessment and processing of inquiry and referral calls, serving as a liaison to referral sources, physicians, unit staff, and hospital personnel involved in each transfer request. It requires the ability to establish and maintain rapport with clients and referral sources while accurately entering call data, referrals, and transfer requests into the facility's database. Additionally, this position also involves the ongoing use of the facility's electronic bed board to manage bed availability and completing e-fax applications to ensure referrals are dispositioned promptly and efficiently. Success in this role requires knowledge of clinical assessments, EMTALA regulations, and psychiatric or mental health case management. Strong communication skills, sound clinical judgment, and proficiency in Microsoft Office are essential for managing referrals effectively and ensuring quality care.

Essential Job Duties:

• Receives all referral and inquiries in accordance with departmental goals and provides patient assessments effectively addressing at risk, emotionally disturbed or in crisis patients or individuals via telephone or via telehealth.
• Enters all-call data into the facility database, ongoing utilization of the facility's electronic bed board for bed management purposes and completes the facility's e-fax application(s) to disposition incoming referrals in a timely manner.
• Ensures all referral patient medical record information is completed thoroughly and nursing and clinical staff are adequately apprised of the patient's condition/history.
• Ensures accurate information is provided to referral sources as requested.
• Effectively serve and work with patients, families, referral sources, community resources as well as departmental and facility co-workers and management teams.
• Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests are effectively handled for transfer and admission.

This opportunity provides the following:

• Loan Repayment/Tuition Reimbursement
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• 401k plan with company match
• Stock purchase discount

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications Requirements:

• RN License or Master Degree required
• 1-3 years related experience required, 3-5 years preferred with additional behavioral health experience preferred
• Working knowledge in completing clinical assessments
• Microsoft Office Suite
• Excellent verbal and written communication
• Accurate and effective judgement decisions on clinical cases
• Knowledge of EMTALA regulations
• Travel 5% Regional

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Wellington Regional Medical Center