Nordstrom Credit Bureau Disputes Specialist

Employment Details Work Location: Greenville, South Carolina, United States of America Hours: 40 Pay Details: $23.25 - $30.75 USD Line of Business: Product Management Responsibilities Researches direct and indirect credit bureau disputes; responds to customers and credit reporting agencies to ensure discrepancies are resolved and timely follow‑up occurs. Handles sensitive consumer information (credit bureau data, raw PII, customer account information). Utilizes third‑party data sources, internal systems, and tools to research and analyze information to ensure accuracy of credit reporting. Researches and responds to disputes received directly by mail or email. Utilizes e‑Oscar to quickly respond to indirect disputes via Automated Consumer Dispute Verification (ACDV). Researches and acts on feedback from the credit bureaus, internal reporting, and third parties to ensure accurate reporting. Corrects inaccurate account information provided to CRAs and documents the resolution using internal systems and e‑Oscar. Maintains a clear understanding of current internal credit‑related policies and procedures, as well as all applicable federal regulations and credit industry standards. Adapts to and endorses change and serves as an agent of positive change to support goals and direction. Demonstrates a strong commitment to meet or exceed external and internal expectations, service, and quality goals. Works within a corporate environment, understanding its structure and adhering to schedule and punctuality requirements. Ensures confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology. Works weekdays and weekends/overtime as required to ensure adherence to SLAs. Engages internal/external partners to obtain pertinent account information. Identifies and addresses process improvements based on day‑to‑day observations and activities. Responds to inquiries and assists in resolving problems/complaints. Promotes a positive team environment by demonstrating professional behavior and respect for others. Escalates more complex or unusual issues to lead or supervisory staff. Performs additional responsibilities/duties as assigned by management. Qualifications Associate’s Degree or equivalent work experience. 3+ years in Financial Services. Superior analytical, problem‑solving, and decision‑making skills. Excellent verbal, written, and interpersonal communication skills. Exceptional attention to detail and accuracy. Ability to use and learn current technology and software applications related to the position. Dedicated, self‑directed, and reliable. Knowledge of state and federal laws and agencies applicable to collections, including the Fair Credit Reporting Act (FCRA) and the Dodd‑Frank Act. Knowledge of Microsoft Excel and basic computer skills; 40+ WPM and use of 10‑Key pad. Physical Requirements The role primarily involves sedentary work, occasional lifting under 25 lbs, and continuous operation of standard office equipment. No heavy lifting or advanced mobility requirements are needed. Equal Opportunity Employer TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process. #J-18808-Ljbffr TD Bank, N.A.