Service Depot Technician

Service Depot Technician

Join our team in New Albany, IN, a vibrant city known for its rich history and close-knit community, as a Service Depot Technician. In this role, you will serve as a key resource for technical support and service of our products and partner products at our New Albany Service Center. You will coordinate the creation and distribution of technical support documentation and support the service and installation of products sold by our company in both the U.S. and international markets.

Responsibilities

• Develop and maintain proficient knowledge of company products and partner products for technical support, calibration, and repairs, including electronic, mechanical, and pneumatic operations and integrated systems.
• Write quotation proposals, provide detailed instrument analysis reports and recommendations, and prepare step-by-step instructions for analysis, repairs, and corrective measures for customers' instruments. Initiate and prepare related reports.
• Source technical information from vendors and the Engineering department to develop and maintain service manuals, including troubleshooting guides for assigned products and partner products.
• Organize training sessions for coworkers and customers when required.
• Act as the main contact for technical support activities via phone, email, fax, and other digital communication methods with customers and sales/service agents and distributors.
• Collaborate with other technicians or area managers to resolve difficult repairs. Collaborate with headquarters to discuss equipment issues, spare part needs, standards, and other service-related questions when required.
• Maintain tools, parts inventory, and computer systems.
• Maintain a professional, helpful, and friendly working relationship with clients, frequently communicating with customers to answer questions and resolve equipment problems and concerns.
• Develop and maintain professional relationships both internally and with customers.
• Effectively manage multiple projects and meet deadlines.
• Participate in training as required.
• Ability to lift 50 - 80 pounds; occasional lifting up to 100 pounds with assistance.
• Perform any other job-related duties as assigned.

Qualifications

• An associate degree in Electronics or a Certificate of Training from a trade school. Relevant work experience will be considered in lieu of a degree.
• 3 years of customer service experience preferred.
• Understanding of electronics, software, IP addresses, hardware, mechanical, and pneumatic systems.
• Demonstrated strong electro-mechanical troubleshooting skills are necessary.
• Excellent customer service-oriented oral and written communication skills are required.
• Basic math skills required.
• Ability to use Microsoft Office and other web-based products.

Schedule

Full-time

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.