Help Desk Specialist with Security Clearance
JCS Solutions LLC
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. Job Summary What's in it for you Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. Benefits A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do Provide phone and in-person support to users Support users with e-mail, directories, and standard Windows desktop applications Troubleshoot applications developed under the contract Serve as initial point of contact for hardware/software issues Troubleshoot PC and printer problems What you will bring 2 years of experience in help desk or technical support CompTIA A+ certification Experience with Windows desktop applications Knowledge of e-mail systems and directories PC and printer troubleshooting skills Strong customer service and communication skills How you will wow us Prior experience supporting DoD or DISA end users Active Secret clearance required; Top Secret clearance strongly preferred Ability to work on-site at Fort Belvoir, VA CompTIA A+ certification Experience with DoD help desk ticketing systems Familiarity with military network environments and protocols Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. Company Overview JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civic sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. Core Values Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: The careful and responsible management of something entrusted to our care #J-18808-Ljbffr JCS Solutions LLC
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$130k - $180k
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