Supply Chain Sr. Associate

Warehouse Operations Manager

Fully on-site (no remote work) at a raw material warehouse in Easton, PA. This is a 3PL (third party logistics) warehouse environment, owned/operated by Langham Logistics. Schedule: Monday–Friday, 8am–5pm. Overtime: Occasional, approx. once/month, typically a few hours at a time, occasional evenings, communicated in advance.

The ideal candidate brings several years of practical supply chain or warehouse operations experience, including receiving, documentation management, inbound/outbound coordination, and ERP transaction execution—preferably within GMP, biotech, medical device, or other regulated environments. They are technically strong with SAP or similar ERPs, fluent in Smartsheet and Excel, and capable of managing high-volume data with precision and accountability. This individual demonstrates structured problem-solving skills, especially in reconciling discrepancies between WMS and ERP systems, and can articulate clear examples of troubleshooting transactional failures or exceptions. They thrive in evolving, startup-like operational settings, maintain strong communication and documentation habits, and bring a positive, resilient, team-first attitude. On-site reliability is essential for this execution-heavy, hands-on role.

Responsibilities:

• Own and manage the raw materials receipt tracker solution to provide real-time visibility of receipt lifecycle status and quality workflow stages.
• Develop, maintain, and monitor incoming purchase orders and inbound shipment schedules to ensure on-time material availability.
• Create and coordinate weekly outbound schedule including delivery creation, quantity and inventory status investigation, transportation scheduling, and coordination with 3PL.
• Manage all shipping and receiving documentation, ensuring accurate execution of GMP processes, records, and data entry.
• Support and execute the on-site operations strategy in partnership with 3PL local leadership, manufacturing sites, planning, and transportation teams.
• Lead and oversee integration activities between SAP and LSP systems; prepare and present governance deliverables including monthly dashboards, scorecards, KPIs, and performance metrics.
• Lead and/or participate in cross-functional workstreams with 3PL, accounting, corporate systems planning, procurement, master data, pricing and contracting, quality, manufacturing network, supply chain, technical operations, and information systems.
• Facilitate timely resolution of quality issues within the 3PL warehouse (e.g., damages, packing list errors, temperature excursions).
• Investigate and resolve shipment and ERP exceptions (e.g., incomplete shipments, quantity discrepancies), including ownership and closure of associated quality records.
• Drive continuous process improvement through structured project management, root cause analysis, and implementation of corrective and preventive actions.
• Provide clear, timely inventory status updates and support complex inventory transactions requiring research, cross-functional coordination, and/or approvals.
• Provide end-to-end supply support to the manufacturing network (e.g., troubleshooting issues, setting work priorities, and helping formulate corrective actions) to ensure timely, effective completion of tasks in alignment with company goals and objectives.

Primary Objectives:

• Ensure full adherence to current Good Manufacturing Practices (cGMP) and safety requirements across all relevant operations.
• Apply project management skills to support Logistic Service Provider (LSP) integration, stabilization, and ongoing operations.
• Champion Operations Excellence initiatives to streamline and continuously improve business processes.
• Collaborate closely with the LSP to ensure service level adherence, proactively identifying and implementing performance improvement opportunities.
• Lead and/or participate in business decisions impacting US raw materials distribution operations, providing data-driven recommendations.
• Ensure compliance with all required training for staff supporting business and operations.
• Prepare for and support internal and external regulatory inspections and audits.
• Lead the development, revision, and lifecycle management of Standard Operating Procedures (SOPs) and related controlled documents.
• Interact as needed with the FDA and other governmental inspection agencies, ensuring accurate, professional representation of operations and compliance status.

Basic Qualifications:

• Master's Degree OR Bachelor's Degree and 2 years of Life Science or Business experience (preferably in the biotechnology or pharmaceutical industry) OR Associate's Degree and 6 years of Life Science or Business experience (preferably in the biotechnology or pharmaceutical industry) OR High school diploma/GED and 8 years of Life Science or Business experience (preferably in the biotechnology or pharmaceutical industry)

Minimum Requirements:

• Master's degree or Bachelor's Degree and 2 years of Life Science or Business experience (preferably in the biotechnology or pharmaceutical industry)
• Associate's degree and 6 years of Life Science or Business experience (preferably in the biotechnology or pharmaceutical industry)
• High school diploma/GED and 8 years of Life Science or Business experience (preferably in the biotechnology or pharmaceutical industry)

Fluency in English, both oral and written communication. Excellence in working with MS Office.

Preferred Requirements:

• Ability to learn new tasks, functions, and responsibilities quickly
• Continuous improvement mindset
• Analytical reasoning and creative problem-solving ability to conceive the solutions of tomorrow
• Effective communication and command skills
• Excellent project management skills
• Good negotiation and facilitation skills
• Demonstrated skill to handle multiple responsibilities and priorities simultaneously in a fluid environment with time pressures
• General understanding of regulatory guidelines impacting supply (i.e., GxP, SOX)
• High attention to detail
• Understanding of clinical study conduct
• Ability to operate in a team or matrixed environment
• Advanced skills using systems such as SAP, Microsoft Office Suite, CDOCS, QMTS, and data visualization software (Tableau, Power BI, Spotfire)
• CMIS PMP certification and/or CPIM certification