Director of Operations
Anderson Air
Position Summary The Director of Operations is a key member of Anderson Air's Leadership Team, responsible for the operational performance, profitability, and growth of all business divisions. This role oversees Residential Service, Replacement & Installation, and New Construction operations while leading the expansion of Electrical, Plumbing, and Commercial services. This is a growth-stage leadership role: as new divisions launch and scale, the scope and structure of this position will evolve alongside the business. Responsibilities Operational Leadership
- Own day-to-day operational execution across all field divisions, ensuring efficiency, quality, and customer satisfaction at every touchpoint, while proactively identifying gaps and driving continuous process improvement across all service lines.
- Establish and monitor KPIs for each department; translate data into actionable decisions and hold teams accountable for results.
- Ensure all work in HVAC, electrical, plumbing, and commercial meets or exceeds applicable local, state, and federal code requirements, manufacturer specifications, and industry best practices.
- Uphold OSHA safety standards, environmental compliance, and company safety procedures across all divisions and job sites.
- Carry full P&L ownership across all divisions; manage budgets, control costs, and drive revenue growth aligned with company targets.
- Oversee material costs, vendor relationships, and pricing integrity to protect margin across all trade lines.
- Provide leadership with regular operational and financial reporting; flag risks and opportunities proactively.
- Recruit, develop, and retain department managers across all trade divisions; build a bench of capable leaders as the company grows.
- Conduct regular one-on-ones and performance reviews with direct reports; coach to strengths and address performance gaps directly.
- Foster a culture of accountability, craftsmanship, and customer focus throughout all field and support teams.
- Lead weekly operational meetings and participate in leadership huddles, training initiatives, and company planning sessions.
- Lead the operational buildout of Electrical, Plumbing, and Commercial divisions, including staffing, workflows, tooling, and compliance requirements specific to each trade.
- Collaborate with leadership to develop division-level business plans and growth strategies.
- Identify scalable systems, technology, and vendor partnerships that support multi-trade expansion.
- Set and maintain a high standard for customer experience across all divisions; personally own escalated service issues and ensure resolution.
- Partner with service and install managers to close the loop on customer feedback and eliminate recurring failure points.
- 10+ years of progressive leadership experience in home service or trade operations; HVAC, electrical, plumbing, or multi-trade backgrounds strongly preferred.
- Demonstrated P&L ownership and track record of managing budgets, controlling costs, and driving measurable revenue growth.
- Strong analytical skills with the ability to build and manage KPI frameworks and make data-driven operational decisions.
- Proven success in developing managers and building high-performing, accountable field teams.
- Experience with ServiceTitan or comparable field service management software.
- Experience leading operational expansion into new trades or markets, particularly standing up a new service line or department from the ground up.
- Background in residential and commercial service environments.
- Familiarity with Arkansas contractor licensing requirements and regional compliance standards.
- Health, dental, and vision insurance
- Company paid short term disability and life insurance
- Paid time off / holidays
- 401(k), with 4% company match
- Company vehicle
Vacancy posted 2 days ago
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