Dining Room Supervisor

Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services. Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor’s Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care. We are currently seeking full-time Dining Room Supervisors to lead and support our front-of-house dining team. In this role, you will train and mentor staff, coordinate schedules, and ensure an exceptional dining experience for residents and guests. The ideal candidate is a confident hospitality leader with a strong commitment to service excellence, resident satisfaction, and operational efficiency. Experience in senior living environments such as long-term care, assisted living, or memory support is preferred, along with a passion for serving older adults. Key Responsibilities Supervise daily dining room operations across multiple levels of care, ensuring consistent service standards in independent living, assisted living, skilled nursing, and memory care. Ensure compliance with food safety, sanitation, and infection control standards specific to healthcare and senior living environments. Coordinate closely with culinary and nursing teams to ensure resident dietary needs, restrictions, and preferences are accurately met. Support therapeutic and modified diets by ensuring staff understand proper service procedures and resident-specific instructions. Maintain a strong resident-centered approach, fostering positive relationships with residents, families, and guests. Respond promptly to resident concerns, service issues, and special requests with professionalism and urgency. Monitor staff performance during service and provide real-time coaching and corrective feedback when needed. Oversee proper setup, cleanliness, and presentation of dining rooms before, during, and after service. Ensure accurate documentation of dining service issues, incidents, and resident feedback. Support memory care dining services with patience, structure, and appropriate assistance techniques. Assist with catering, special events, and holiday functions within the community. Ensure staff adherence to hospitality standards, grooming policies, and professional conduct expectations. Promote teamwork and communication between dining, culinary, and other departments to ensure seamless service. Assist with inventory control, supply ordering, and cost-conscious operations. Maintain flexibility to support service coverage during staffing shortages, peak periods, or special events. Requirements High school diploma or GED required; Bachelor’s degree in Hospitality Management or related field preferred. Experience supervising front-of-house teams in hospitality; CCRC or senior living experience preferred. Minimum of two (2) years of progressive hospitality experience, preferably in fine dining or restaurant management. Strong knowledge of service standards, dining room operations, and therapeutic diets in healthcare/senior living settings. Proven ability to lead, train, and hold staff accountable while maintaining a positive, service-focused culture. Ability to collaborate effectively with culinary, nursing, and resident services teams to ensure seamless operations. Strong problem-solving, conflict resolution, and customer service skills with a resident-centered approach. Experience conducting training, coaching, and performance evaluations. Highly organized with strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Experience supporting events, banquets, and special functions. Proficient in Microsoft Office, POS systems, and reservation platforms (e.g., OpenTable). Ability to work flexible hours, including evenings, weekends, holidays, and special events. Commitment to resident dignity, confidentiality, and service excellence in a senior living environment. Comprehensive Benefits Package Includes Medical, Dental, and Vision Insurance Onsite Pharmacy & Convenience Store Paid Time Off + 6 Paid Holidays Employee Assistance Program (EAP) Employer-Paid Life & AD&D Insurance Employer-Paid Short- & Long-Term Disability 403(b) Retirement Plan w/ Employer Contribution Tuition Reimbursement Employer-Paid Certification Training Legal Resources & Identity Protection Plan Benefits may vary by employment status. EEO/D/V #J-18808-Ljbffr