Senior Associate, Workforce Management US Operations (Fully Remote)

$32.69 - $40.87 per hour

Unspecified

Remote job

This role ensures customer support teams have optimal staffing across channels. You will own workforce scheduling for a portfolio of teams. Work within a small, high-trust team. Key Responsibilities Build, publish, and maintain schedules for assigned teams. Plan for shrinkage and manage PTO. Collaborate with cross-functional teams. Requirements At least 3 years of WFM experience in contact centre. Experience with schedules for 100+ agents. Proficiency with Playvox or similar platforms. Hourly compensation CA$32.69-CA$40.87. Equity and comprehensive health benefits. #J-18808-Ljbffr Unspecified

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Vacancy posted 2 days ago

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