Operations Lead
Trust Wallet
Operations Lead
Trust Wallet is looking for an Operations Lead to drive operational excellence across the business. This role will oversee day-to-day operations, improve internal processes, coordinate cross-functional initiatives, and support scalable growth. The ideal candidate is highly organized, data-driven, and comfortable working in a fast-paced Web3 environment.
Key Responsibilities
- Lead and optimize daily business operations to ensure efficiency and alignment with company goals.
- Design, implement, and improve operational processes, workflows, and internal controls.
- Partner with cross-functional teams including Product, Customer Support, Marketing, Compliance, Finance, and HR to drive execution.
- Monitor operational KPIs and prepare regular reports for leadership.
- Identify bottlenecks, risks, and areas for improvement, and implement practical solutions.
- Manage vendor relationships and support procurement or external partnerships where relevant.
- Support budgeting, resource planning, and operational forecasting.
- Coordinate strategic projects and ensure timely delivery across teams.
- Develop documentation, SOPs, and internal policies to support scale and consistency.
- Help build a strong operational culture focused on accountability, agility, and continuous improvement.
Requirements
- Bachelor's degree in Business, Operations, Management, Finance, or a related field.
- 5+ years of experience in operations, business management, project management, or a related function.
- Experience in tech, fintech, crypto, or Web3 is strongly preferred.
- Strong project management and stakeholder management skills.
- Excellent analytical and problem-solving abilities.
- Proven ability to improve processes and manage multiple priorities effectively.
- Strong communication skills and ability to work across global, remote teams.
- Comfortable with data, reporting, and operational planning tools.
- Self-starter with a hands-on mindset and strong sense of ownership.
Preferred Qualifications
- Experience in a high-growth startup or scaling environment.
- Familiarity with crypto wallets, blockchain ecosystems, and digital asset products.
- Experience building SOPs, dashboards, and operational frameworks.
- Knowledge of compliance, risk, or customer operations is a plus.
Additional Information
This is a global and fully remote role. You must have the right to work for the country you are based.
Why Work at Trust Wallet?
- Be a part of the world's leading blockchain ecosystem that continues to grow.
- Excellent learning and career development opportunities.
- Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
- Tackle fast-paced, challenging and unique projects.
- Work in a truly global organization, with international teams and a flat organizational structure.
- Work fully remotely with flexible working hours.
- Enjoy competitive salary and benefits.
Apply today to join our team in building the world's most trusted and secure crypto wallet and enable a decentralized future for everyone.
Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
*Due to the large amount of the applications, please consider your application as unsuccessful should you not be contacted within 4 weeks from your application date.
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