Impactful Contact Center QA Analyst I (Full-Time)
University of Miami
The University of Miami/UHealth Connect invites applications for a Full Time Contact Center Quality Analyst 1 in Medley. The analyst will monitor calls across scheduling, registration, paging, and patient accounts to ensure quality and clinical accuracy. Responsibilities include providing feedback, supporting managers, preparing KPI dashboards, and assisting in training new agents during peak times while maintaining high service standards across diverse patient populations. #J-18808-Ljbffr University of Miami
Vacancy posted 3 days ago
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