Collections Specialist

Collections Specialist

The Collections Specialist is responsible for managing customer accounts to ensure the timely collection of outstanding receivables while maintaining positive customer relationships. This role monitors assigned accounts, follows up on past-due balances, investigates and resolves billing and payment discrepancies, and collaborates with customers and internal stakeholders to address collection issues. The Collections Specialist plays a key role in reducing delinquency, improving cash flow, and supporting the organization's financial objectives through effective account management and customer service. Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

Essential Functions

• Handle Collection calls and/or correspondence in a fast-paced goal-oriented Collection Department.
• Accountable for reducing delinquency on assigned accounts.
• Responsible for monitoring and maintaining assigned accounts.
• Provide customer service regarding collection issues
• Communicate and follow up effectively with both customers and branch personnel on a timely basis.
• Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers.
• Handle a high volume of outgoing calls to assigned delinquent customers.
• Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Effectively communicate with customers and co-workers both verbally and written.
• Meet departmental and company goals.
• Adhere to all Corporate and departmental policies and procedures
• Perform other duties and responsibilities as assigned.

Education & Essential Qualifications

• High School Diploma and at least 1 year of experience in Collections and/or Customer Service-related role
• Working knowledge of Excel, Outlook, and Word.
• Computer literate with excellent knowledge of navigating various computer functions as well as utilizing Windows keyboard commands.
• Detail oriented and well organized.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.

Work Environment

While performing the essential duties of this position, the individual regularly works indoors in an office environment and may be required to sit for extended periods. The individual will regularly be required to talk, hear, see, and use a computer keyboard, mouse, telephone, and other standard office equipment. The noise level in the primary work environment is generally quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

This position includes the following Benefits:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement